Valerie Hambling
customer service associate (sales/marketing)
St Catharines,Ontario
Summary
I have a diverse background in customer service and have held various roles, including sales associate and cleaner. As a high school graduate with some college experience, i have developed a strong work ethic and am committed to excellence in all that i do. Throughout my career, i have consistently demonstrated a willingness to go above and beyond, taking on extra shifts and working overtime when needed. I am always available to my employers and am committed to providing exceptional service in every role i undertake.
I am enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Accenture
09.2022 - 04.2023
- Assisted clients with online advertising solutions, helping them achieve their business objectives and maximize their ROI
- Managed high call volumes of 30-60 calls per day, maintaining excellent service standards and achieving sales targets
- built strong relationships with clients, earning repeat business and referrals
- collaborated with cross-functional teams to identify opportunities for upselling and cross-selling
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Skills:
- strong communication and interpersonal skills
- ability to work in a fast-paced environment and handle high call volumes
- Proficiency in CRM software and sales tools
results- oriented mindset with a focus on exceeding targets
Education
High School Diploma -
Lifetime Learning Centre Secondary School
St. Catharines, ON12.2017
Skills
- Customer Relationship Management
- Customer Service and Assistance
- Presenting Solutions
- Quality Assurance
Timeline
Customer Service Associate
Accenture
09.2022 - 04.2023
High School Diploma -
Lifetime Learning Centre Secondary School
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