Valerie Gonzalez
Victorville
Summary
Offering strong foundation in communication and presentation skills, well-suited for creating and delivering effective training content. Bringing solid grasp of instructional design principles and ability to adapt quickly to new learning technologies.
Overview
3
3
years of professional experience
Work History
Corporate Trainer
AT&T
03.2023 - Current
- Facilitated onboarding and skill development programs to enhance sales team performance.
- Upselling & cross-selling
- Billing support & Account setup
- Conducted comprehensive consultative assessments to identify client needs and provide tailored solutions.
Restaurant Hostess
Manuela DTLA
Los Angeles, CA
09.2024 - 03.2025
- Supervised activities of dining room staff
- Helped restaurant staff set up small and large events
- Communicated with servers about new tables, changes in food availability & customer comments
- Directed customers to bar area in high-traffic times to increase drink sales
Lead Hostess
METEORA
06.2023 - 11.2024
- Greeted customers warmly upon arrival
- Took reservations and to-go orders by phone
- Supported servers, food runners, & bussers
- Recommended menu items based on customers preferences
Education
High School Diploma -
MIGUEL CONTRERAS School Of Social Justice
Los Angeles06-2023
Skills
- Clear interpersonal communication
- POS system management
- Customer engagement
- Excel data analysis
- Proficient in Microsoft Word
- Yelp management
Timeline
Restaurant Hostess
Manuela DTLA
09.2024 - 03.2025
Lead Hostess
METEORA
06.2023 - 11.2024
Corporate Trainer
AT&T
03.2023 - Current
High School Diploma -
MIGUEL CONTRERAS School Of Social Justice