Valerie Gladue
Girouxville,Alberta
Summary
Motivated Promoter with contacts and background promoting events. Adept at building strategic partnerships for cooperative initiatives. Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Resourceful and personable Fee for Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Promotions Coordinator
Atikameg Child And Family Services Society
06.2021 - Current
- Negotiated favorable contracts with vendors or creative agencies for cost-effective execution of promotional activities.
- Managed project timelines efficiently, ensuring that all deliverables were met on schedule without compromising quality.
- Directed copy preparation, proof evaluation and layout enhancement for advertising materials.
- Assembled presentations to share insights and recommendations with Management Staff.
- Finding Vendors that have quick turn overs.
Fee for Service Coordinator
Atikameg Child And Family Services Society
03.2021 - Current
- Served as a primary point of contact for CFSS Intervention Team and Service Providers aka Contractors addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed contracts , ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between Service Providers and case workers and management staff.
- Established strong relationships with CFSS Staff and Service Providers through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Resolved complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of Service Providers aka Contractors, maximizing efficiency and minimizing delays in service delivery.
- Enhanced work performance by efficiently addressing and resolving service issues.
Maintenance Supervisor
Atikameg Child And Family Services Society
09.2022 - 11.2023
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 2 employees and one was promoted to Maintenance Supervisor.
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Tracked and managed department costs for good budget adherence.
- Negotiated contracts with vendors for cost-effective materials procurement.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Tracked and progressed maintenance requests systems to meet schedules.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Office Manager
Atikameg Child And Family Services Society
11.2022 - 04.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reported to senior management on organizational performance and progress toward goals.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Community Resource Worker
Atikameg Child And Family Services Society
03.2021 - 05.2022
- Collaborated with team members on implementing outreach strategies aimed at increasing public awareness about available resources.
- Facilitated community outreach to expand participation and support.
- Coordinated with different service providers to meet clients' individual needs.
- Tracked service activities and outcomes against outlined plans and goals.
- Strengthened partnerships with local organizations, collaborating on initiatives to address community needs effectively.
Certified Nurse Assistant
Aspen Meadows
02.2020 - 07.2020
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
- Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
- Facilitated safe transportation within the facility using wheelchairs or gurneys when necessary for appointments or treatments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
Transporter
KTC
06.2016 - 12.2019
- Developed strong working relationships with clients and Fee for Service Coordinator through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Received positive feedback from clients for punctuality and professionalism during pick-ups and drop offs. I had frequent request to transport clients on a regular basis.
- Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Operated personal vehicle and carefully followed all safety protocols and procedures.
Community Development Coordinator
Northern Sunrise County
11.2016 - 01.2019
- Organized successful events that promoted awareness of local resources and opportunities available to residents.
- Initiated dialogues between diverse segments of the population promoting inclusivity and a sense of belonging within the larger community context.
- Enhanced public engagement with targeted outreach strategies for diverse populations.
- Strengthened community partnerships by developing and implementing collaborative projects.
- Established a volunteer program that mobilized local citizens to participate in various community development activities.
- Implemented data-driven approaches to assess project outcomes and guide future decision-making processes.
- Evaluated existing programs to identify areas for improvement and maximize impact on the community.
- Supervised day-to-day operations of assigned programs guaranteeing timely execution while adhering to budgetary constraints.
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
- Conducted online and in person research to identify community development opportunities.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Researched best practices and developed strategies to improve program outcomes.
- Advocated for social and community service programs to increase awareness and funding.
- Conducted community workshops to promote different programs and educate public on available services.
- I organized social and recreational programs for ages 0 to senior Citizens four days a week , Monday through Friday from 10am to 7pm
- I was to hired to do Administration duties and managed the Mamawintowin Hall for rentals and community events.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
GED -
Lincoln Center
Billings, MontanaSkills
Effective Communication
Contract Negotiation
Proficiency in Office programs
Analytical Thinking
Decision-Making
Dependable and Consistent
Employee Motivation
Analytical and Critical Thinking
Conflict Resolution
Relationship Building
Word Processing
Assignment Delegation
Organizational Skills
Excellent multi-tasking ability
Data Entry
Clear oral/written communication
Contract Negotiations
Professional and Courteous
Good Judgment
Scheduling Coordination
Financial Tracking
Customer Service
Maintenance recordkeeping
Community Engagement
Accomplishments
- I was a Team lead with Collaborated efforts of the CFSS team of 25 and many casual hires in the success of 2 Annual Treaty Days Community event with over 1000 people in attendance daily for over a 3 day period.
- I was part of the Fee for Service program since it's infancy stage to what it is today, for over a 3 year period along with 8 dependable and trust worthy Service Providers.
- I was able to help with our website launch within a few months of my start date along with our website builder and the Facebook page in its beginnings.
- Advanced from Fee for Service Coordinator to doing other roles such as : Maintenance Supervisor and Office Manager within a 2 year period for being a consistent and dependable employee.
Languages
English
Native or Bilingual
Affiliations
- Self Affillation
- Freedom Church
- Aspen Meadows
Timeline
Office Manager
Atikameg Child And Family Services Society
11.2022 - 04.2023
Maintenance Supervisor
Atikameg Child And Family Services Society
09.2022 - 11.2023
Promotions Coordinator
Atikameg Child And Family Services Society
06.2021 - Current
Fee for Service Coordinator
Atikameg Child And Family Services Society
03.2021 - Current
Community Resource Worker
Atikameg Child And Family Services Society
03.2021 - 05.2022
Certified Nurse Assistant
Aspen Meadows
02.2020 - 07.2020
Community Development Coordinator
Northern Sunrise County
11.2016 - 01.2019
Transporter
KTC
06.2016 - 12.2019
GED -
Lincoln Center
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