VALERIE GIL BERTUCCI
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Inmigrante Restaurant
07.2023 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized restaurant environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Server Assistant
Pancho´s Bakery
08.2021 - 03.2022
- Greeted customers warmly to provide exceptional customer service.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
Communications Specialist
Consorcio Insurance And Financial Svc
08.2018 - 01.2019
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Created persuasive sales collateral that effectively communicated product benefits, resulting in increased lead generation efforts.
- Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
- Improved employee morale by crafting engaging internal newsletters highlighting company successes and opportunities for recognition.
- Collaborated with journalism and marketing teams to compile information and align company messaging.
- Assisted in organizing high-profile corporate events, contributing to a positive brand image and increased client retention rates.
- Made cold calls and created email lists for marketing campaigns.
Specialist Communications & Media Relations
Metro De Santiago - Subway Company
09.2017 - 08.2018
- Developed strong client relationships through consistent communication and attentive service.
- Coordinated high-profile events, generating significant press coverage and boosting brand recognition.
- Directed social media strategy, driving engagement and improving online presence.
- Evaluated the effectiveness of communication activities through regular reporting and analytics reviews to optimize future efforts.
- Devised content strategy to effectively engage target audiences.
- Coordinated with design and media teams to develop high-quality creative assets.
Communications Specialist
CMPC Tissue Chile
09.2016 - 08.2017
- Facilitated open lines of communication between departments by organizing cross-functional meetings and events.
- Collaborated with HR to develop effective onboarding materials for new hires, ensuring seamless integration into the company culture.
- Reduced misunderstandings by crafting clear and concise messaging for various internal audiences.
- Elevated executive visibility through strategic placement of thought leadership articles within internal platforms.
- Improved overall company culture by soliciting employee feedback and working closely with leadership to implement recommended changes.
- Created, wrote and revised content for deferent programs and events.
- Increased employee satisfaction with regular updates on company news, policies, and procedures.
- Planned and executed effective internal communications and engagements campaigns to educate employees about multiples initiatives.
- Assisted in crisis management by quickly disseminating accurate information to all relevant parties during challenging situations.
- Managed content calendar for timely distribution of announcements, updates, or other pertinent information across multiple platforms.
Internal Communications Specialist
Forex Chile
03.2015 - 08.2017
- Facilitated open lines of communication between departments by organizing cross-functional meetings and events.
- Supported organizational change initiatives by crafting transparent messaging to keep employees informed and engaged.
- Strengthened interdepartmental relationships through the development of tailored communication plans addressing specific needs or concerns.
- Collaborated with HR to develop effective onboarding materials for new hires, ensuring seamless integration into the company culture.
- Enhanced employee engagement by developing and implementing targeted internal communication strategies.
- Reduced misunderstandings by crafting clear and concise messaging for various internal audiences.
- Boosted morale through the coordination of company-wide team building activities and events.
Education
Diploma of Audiovisual Executive Production - Executive Producer
Pontificia Universidad Catolica Andres Bello
Santiago, Chile05.2016
Bachelor of Communication Studies - Journalism And Communication
Monteavila University
Caracas, Venezuela07.2013
Skills
- Customer Relations
- Preventive Maintenance
- Emergency Response
- Interpersonal Relations
- Work Planning and Prioritization
- Problem Resolution
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Assistant Manager
Inmigrante Restaurant
07.2023 - 01.2024
Server Assistant
Pancho´s Bakery
08.2021 - 03.2022
Communications Specialist
Consorcio Insurance And Financial Svc
08.2018 - 01.2019
Specialist Communications & Media Relations
Metro De Santiago - Subway Company
09.2017 - 08.2018
Communications Specialist
CMPC Tissue Chile
09.2016 - 08.2017
Internal Communications Specialist
Forex Chile
03.2015 - 08.2017
Diploma of Audiovisual Executive Production - Executive Producer
Pontificia Universidad Catolica Andres Bello
Bachelor of Communication Studies - Journalism And Communication
Monteavila University
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