Hi, I’m
Valerie Gervais
Edmonton,AB
Summary
Motivated Server/Bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused on studying for Bachelor of Commerce while living in Mexico for the past two years.
Overview
14
years of professional experience
Work History
Cafe Amore Bistro
Server/Bartender
02.2018 - 11.2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Engage with customers, building relationships with regular guests, offering up suggestions and continuously upselling
- Create cocktails and help refine cocktail menu
- Order liquor, beer and wine every week
- Maintain superior working relationships with management and help out with daily functions as needed
- Train new staff on wine and cocktail knowledge
Lakewood Chevrolet
Sales Consultant
04.2019 - 03.2020
Job overview
- Spend time with customers to determine their needs and discuss vehicle options
- Committed to becoming an auto sales expert and gain in-depth knowledge of vehicles and technology
- Test drive vehicles to demonstrate industry leading features
- Complete quotes and explain financing/leasing options for New and Pre-Owned vehicles
- Follow up with prospective customers and return email/voicemail
- Support on-line customers by answering questions and setting appointments
- Follow up with existing customers to confirm their satisfaction and generate leads.
Von's Steakhouse and Oyster Bar
Lead Bartender
06.2015 - 02.2018
Job overview
- Lead bartender in casual fine dining atmosphere
- Skilled in making craft beverages as well as old fashioned cocktails
- Organize and stock large orders from multiple different suppliers
- Built rapport with customers, effectively bringing more business
- Help in other areas of restaurant as deemed necessary
- Engage with customers about food and beverage specials
Brewsters Brewing Company
Assistant Front of House Manager
08.2013 - 08.2014
Job overview
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring smooth dining experience for guests
- Meeting and greeting customers and organizing table reservations
- Creating and executing plans for sales, profit and staff development
- Recruiting, training and motivating staff
- Maintaining high standards of quality control, hygiene, health and safety
- Checking stock levels and ordering of supplies including wine, beer and liquor
- Preparing cash drawers and inputting all employee cash outs, handle petty cash
Denny's Restaurant
Service Coordinator
08.2010 - 11.2013
Job overview
- Serve food and beverages in a fast paced environment
- Suggestive selling on menu items, describe daily specials and promotions
- Ensure that food and service meet quality control standards
- Help on food line when restaurant was busy
- Cooking orders according to food health and safety standards
- Establish methods to meet work schedules
- Supervise, co-ordinate and schedule activities of staff who prepare, and serve food
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Train staff in job duties, sanitation and safety procedures
The Keg Steakhouse
Hostess/Server
08.2008 - 01.2010
Job overview
- Welcome guests with hospitality
- Escort guests to tables
- Schedule dining reservations
- Serve food and beverages to hotel guests in fast paced dining establishment
- Stock service areas with supplies
- Present menus to guests, answer questions about menu items and make recommendations.
Education
Athabasca University
Bachelor of Commerce from Human Resource Management
Skills
- Hospitality service expertise
- Exceptional customer service
- Bartending and Serving
- Upselling
- Sales
- Quality Control
- Recruiting
- Strong Work Ethic
- Guest Engagement
Timeline
Sales Consultant
Lakewood Chevrolet
04.2019 - 03.2020
Server/Bartender
Cafe Amore Bistro
02.2018 - 11.2022
Lead Bartender
Von's Steakhouse and Oyster Bar
06.2015 - 02.2018
Assistant Front of House Manager
Brewsters Brewing Company
08.2013 - 08.2014
Service Coordinator
Denny's Restaurant
08.2010 - 11.2013
Hostess/Server
The Keg Steakhouse
08.2008 - 01.2010
Athabasca University
Bachelor of Commerce from Human Resource Management
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