Valerie Garcia
Downey
Summary
Hi! I'm Valerie I'm a highly motivated college student with a passion for learning and embracing new challenges. I'm experienced in fast-paced, collaborative environments I have proven ability through past experience to enhance customer satisfaction through effective communication and multitasking. Recognized for maintaining a welcoming environment and efficiently managing high-pressure situations, ensuring a positive experience for all guests.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Chillis
03.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Cashier Supervisor
Shootz
11.2024 - 02.2025
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Front Desk Receptionist
Professional Embroidery and Engraving
01.2021 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Downey High School
Downey, CAAssociate of Applied Science - Psychology
Cerritos College
Cerritos, CA05-2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
Certification
- First Aid/CPR Certified
- Food Handler
- Microsoft Expert
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
Chillis
03.2025 - Current
Cashier Supervisor
Shootz
11.2024 - 02.2025
Front Desk Receptionist
Professional Embroidery and Engraving
01.2021 - 02.2023
Downey High School
Associate of Applied Science - Psychology
Cerritos College
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