Valerie Escoto

responsible for maintaining and managing the store's vehicle inventory as vehicles enter the gate . This includes tasks like receiving and shipping vehicles, organizing the lot, ensuring vehicles are ready for sale, and assisting with customer. I had the opportunity to work during live Auctions. I got to work doing bid entry, meaning as the Auctioneer said numbers and customers bid I had to put the bid amount as well as working in flick and rip meaning when a Vehicle was sold in auction had to be ready for the printer to release bill of sale, date and sign as well as the customers name on it. I had the opportunity to number vehicles for Auction, jump start vehicles, pull Titles of Vehicles as well as help customers push their vehicles if they were non running.

• Served as a key holder, and was tasked to open the store and closing the store. worked as a receptionist and got to answer calls and greet customers as well as calling clients to receive payment, I got to work closely with clients to understand their needs and concerns for their events as well as having the opportunity to learn Canopy, table and linen sizes based off customers details and needs. had the opportunity to manage the schedule for our delivery drivers as well as managing our inventory weekly as well as going to the post office to pick up mail.

• Worked as a cashier and processed cash and credit card transactions using Point of Sale (POS) system. Assisted the customers with their purchases and ensured that I selected the right pump for them to dispense gas. Regularly disinfected counters to maintain sanitary work environment. Stocked soda cups and made fresh coffee every 2 hours to ensure customer satisfaction. Ensured that store was kept organized while keeping up with the front end of the store and answering general questions from customers that walked in. Closed out gas pumps before next shift started to ensure smooth transition from day shift to night shift team.

• Served as packer and worked with varying goods and products sold. Packed items and endured that all glass and liquid items were shipped properly, and all packages and items were correctly included in each customer’s order. Served as head scanner when working in teams and prepare all orders to be shipped with their appropriate labels and checked them for accuracy to ensure that all orders were being shipped to the correct address and recipient.

• Served as a key holder and was tasked with the responsibility of opening and closing the store each day. Sold phones to customer sand recommended different phones based on customer’s needs and budget. Helped customers troubleshoot issues with their phones as needed. Sold customer’s additional phone plans and accessories to complement their phones. Received customer payments for their monthly phone service and printed out customers receipts which contained balances, fees owed, as well as credits and refunds. Signed customers up for new phone services and activated phones for customers, processed cash and credit card transactions using Point of Sale (POS) system. Answered store phone and provided general information to customers calling such as store directions, products in stock, and store hours. Greeted all customers who walked into the store and cleaned store area to ensure satisfactory customer shopping experience.

• Provided exceptional customer service by addressing client concerns professionally to our manager, Entered data when a new job would come in, into our dashboard. Managed the schedule for our technician’s and helpers. I also submit hours of our technician’s based off their daily reports they submit and calendar onto Excels daily report sheet, this helps our bookkeeper when doing payroll. I greet incoming visitors and customers professionally. I maintain a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for visitors. I handle sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments. I answer phone calls and submit new jobs into our dashboard system. When there is a problem I am the person when there is a problem I have to solve it, call customer service to try to solve the problem. Managed multiple tasks and met time-sensitive deadlines.

• Scheduled appointments for clients and called clients to confirm appointment dates and times, and also rescheduled appointments as needed if there were any scheduling conflicts. Delivered documents to family and civil law court on behalf of agency including documents pertaining to restraining orders, divorce proceedings, and small claims. Completed intakes for new clients before the met with paralegal and translated information from Spanish to English to better assist Spanish speaking only clients. Completed front desk duties including answering phone calls and re-directing calls, taking messages, and delivering them to appropriate staff and calling customers to confirm appointments and meetings and reschedule if necessary. Organized files according to client’s names and confirmed that the appropriate documents were entered into their files and ensured they were correctly stored to maintain confidentiality as customer files contained different types of personal identifiable information. Communicated with members of the public outside local court houses and promoted legal services of Prep Xpress to assist with their legal issues.

• Kept working area organized at all times. Greeted customers as they entered the store. Processed cash and credit card transactions using Point of Sale (POS) system. Answered customers questions in store regarding any available products, promotions, and sales. Answered the phone and provided customers with general information such as store location and opening hours. Assisted with different products on sales such as food, general household items, balloons and also stocked the fridges with cold merchandise as needed. Assisted with cleaning the store premises and picked up trash, bags, litter to keep the store area clean.