Valerie Emperador
Elk Grove
Summary
Organized and dedicated Administrative Service Officer with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
HUMAN RESOURCES COORDINATOR
Dirtee Royalty Music Group
08.2011 - Current
- Recruit and hire all full-time staff and contracted help. Assist with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Complete background and reference checks to facilitate hiring and onboarding of new staff
- Conduct new hire orientations and answer all benefit and work-related questions
- Apply knowledge of state and federal laws and regulations with regards to handling and storing employee documentation
- Support HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Facilitate staff disputes and coordinate disciplinary actions
ASO I/ ACD ANALYST
Sacramento County DHA
11.2016 - 04.2020
- Helped throughout Phase II of the CalWORKS Service Redesign which included designing a Service Center from the ground up
- Gather, compile, and analyze data qualitatively
- Conduct follow up and data verification as needed
- Based on analysis, develop proposal for further action as necessary and present recommendations to stakeholders
- Monitor daily and hourly service levels and make real-time adjustments to schedules to ensure the meeting of target goals
- Prepare daily/weekly/monthly metrics reports for distribution to leadership team
- Use workforce management (WFM) software and staffing history to help manage staffing levels and to determine the most effective methods for staffing adjustments
- Help forecast appropriate scheduling using Calabrio software system and manage CalWORKS renewal appointments in SMART and WFM
- Provide real-time feedback and performance trend information to process owners for continued improvement
- Communicate with other departments across the CalWORKS program, as necessary
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
TRAINER
Vencill Consulting LLC
02.2015 - 12.2015
- Independent Contractor working on the Avatar (Electronic Health Record or EHR) Program for Sacramento County's Department of Health and Human Services
- Prepare, conduct, and evaluate training programs
- Conduct Avatar classes, including Order Connect Prescriber and Non-Prescriber, Scheduler, Document Management, Clinical Workstation (CWS), Provider Service Request, and Corrections in EHR
- Conduct special presentations and webinars
- Create course outlines, instructional material, and training aids
- Assist with the management of training schedules
- Provide support services for all software issues and questions regarding different uses of the system
- Attend the Alcohol and Drug Services and Mental Health Practice Management forum and the Department of Behavioral Health Services Clinical forum
LEGISLATIVE CLERK
Legislative Counsel Bureau
03.2010 - 08.2011
- Company Overview: State of California
- Proofread bills, amendments, legal opinions, memos, as well as filing and/or removing from the files, publications and documents as directed
- Interact directly with legislative attorneys to create letters, forms, legislative measures, amendments thereto, and other miscellaneous materials
- Manage routine correspondence and check amendatory measures against existing law to indicate the changes proposed
- State of California
ACCOUNT SPECIALIST
Verizon Wireless
11.2008 - 10.2009
- Assist customers with questions regarding their wireless service accounts
- Answer questions relating to billing, wireless service, device features, mobile devices, data, and broadband access
- Help troubleshoot device issues and make suggestions and recommendations to help customers get the most out of their wireless service
HUMAN RESOURCES ADMINISTRATIVE ASSISTANT
Iron Mountain
05.2007 - 05.2008
- Conduct new hire orientations
- Process new hire and HR-related paperwork
- Ensure employees follow policies and procedures by defining expectations, creating an employee handbook, and developing a training program
- Maintain confidential personnel files, including I-9 forms, according to state and federal laws and regulations
- Update employee benefit changes and verify all personnel information via an HRIS system
- Communicate with staff, answering all benefit and work-related questions
- Contribute to internal and external audit processes and support audit preparation, gathering, organizing, and reviewing information and providing other support to internal and external auditors as needed
- Work with a collective bargaining population of employees
- Became information specialist of the company's union contract and assisted management with union employee questions and concerns
Education
Bachelor of Arts (BA) - Business Administration - Concentration in Management of Human Resources and Organizational Behavior
California State University, Sacramento
Sacramento, CA01.2014
Skills
- Interpersonal Skills
- Critical Thinking and Problem Solving
- Training and Development
- Policies and Procedures Interpretation
- Recruiting and Hiring
- Report Management
- Program/Project Management
- Quality Assurance
- Organizational Development
- Analytical and Logical skills
- Budgeting and forecasting
Timeline
ASO I/ ACD ANALYST
Sacramento County DHA
11.2016 - 04.2020
TRAINER
Vencill Consulting LLC
02.2015 - 12.2015
HUMAN RESOURCES COORDINATOR
Dirtee Royalty Music Group
08.2011 - Current
LEGISLATIVE CLERK
Legislative Counsel Bureau
03.2010 - 08.2011
ACCOUNT SPECIALIST
Verizon Wireless
11.2008 - 10.2009
HUMAN RESOURCES ADMINISTRATIVE ASSISTANT
Iron Mountain
05.2007 - 05.2008
Bachelor of Arts (BA) - Business Administration - Concentration in Management of Human Resources and Organizational Behavior
California State University, Sacramento
Similar Profiles
JAYDEN SUGGSJAYDEN SUGGS
Member at Rich Royalty Group LLCMember at Rich Royalty Group LLC
Corey DavisCorey Davis
Guitar Sales at Billy Hyde Music (Dale Cleves Music Group)Guitar Sales at Billy Hyde Music (Dale Cleves Music Group)
Colin JonesColin Jones
Director of IT & Operations at Lyric Capital Group (parent company of Spirit Music Group)Director of IT & Operations at Lyric Capital Group (parent company of Spirit Music Group)