Valerie Cruz
Culver City
Summary
Dynamic professional with proven expertise in customer service and multitasking proficiency, honed at California Pizza Kitchen and Sephora USA. Excelled in high-pressure environments, significantly enhancing customer satisfaction and fostering repeat business through exceptional communication and effective time management.
Overview
9
9
years of professional experience
Work History
Sales Associate
Sephora USA
11.2018 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress environment
- Provided positive first impressions to welcome existing, new, and potential customers.
- Offered my expertise to best assist clients when shopping.
Host
California Pizza Kitchen
03.2016 - 11.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor Of Communication Studies - Interpersonal Communication
California State University, Long Beach
Long Beach, CA05.2024
Skills
- Customer service
- Multitasking proficiency
- Effective time management
- Team player mentality
- Exceptional communication
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Sephora USA
11.2018 - Current
Host
California Pizza Kitchen
03.2016 - 11.2018
Bachelor Of Communication Studies - Interpersonal Communication
California State University, Long Beach
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