Valerie Chavez
Orange
Summary
Engaging administrative professional dedicated to cultivating positive patient, physician staff and management connections. Proven ability to skillfully orchestrate a multitude of result driven projects smoothly. Highly-developed communicator with expertise in schedule management and clerical tasks. Offering solid skills in patient relations and resilience to handle challenges of fast-paced inpatient environments. Upbeat individual with friendly demeanor and sound judgement to handle tasks with minimal oversight.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
CHOC Children's Hospital
Orange
12.2022 - Current
- Provide comprehensive administrative support in a fast-paced, inpatient pediatric hospital environment, collaborating closely with physicians, pharmacists, advanced practice providers, nursing, and operational leadership.
- Coordinate high-volume scheduling, meetings, and provider calendars, while ensuring accuracy across Epic Hyperspace and internal systems.
- Assemble, manage, and safeguard highly confidential patient, provider, and credentialing documentation in compliance with hospital policy and HIPAA standards.
- Process payroll submissions, physician time-off requests, credentialing renewals, and licensure documentation with strict attention to regulatory deadlines.
- Submit purchase requests, reimbursements, and departmental payment documentation using hospital accounting and finance platforms.
- Serve as a liaison between clinical staff, pharmacy operations, and leadership to streamline workflows, clarify procedures, and improve inter-departmental communication.
- Track departmental compliance requirements, review reappointment applications, and prepare credentialing packets for governing bodies.
- Support quality improvement initiatives by identifying inefficiencies in clerical workflows, and helping standardize administrative processes.
- Manage competing priorities with accuracy, professionalism, and discretion in a high-acuity pediatric care setting.
Timekeeping Scheduler
Hoag Memorial Hospital Presbyterian
Newport Beach
04.2022 - 12.2022
- Ensured time records are maintained in an accurate and timely manner in accordance with Hoag hospital policies and procedures.
- Handled employee questions regarding correct and accurate payroll time entry via phone queue and employee emails.
- Supporting management with daily/weekly audits and edits of attendance via Kronos.
Post Anesthesia Care Unit Secretary
Hoag Hospital Irvine
Irvine
06.2018 - 04.2022
- Complete and build inpatient and same day surgery charts
- Schedule emergent add-on cases for both inpatient and ambulatory surgical procedures within Epic.
- Accurately completed timecard audits within Kronos.
- Maintain on-call schedule assignments daily.
- Sanitation of peri operative and recovery stations.
- Helped patients and families feel comfortable during challenging and stressful situations.
Pre-Admission Screening Coordinator
Hoag Orthopedic Institute
Irvine
11.2016 - 06.2018
- Process inpatient and outpatient surgery cases
- Ensure all pre-operative testing is scheduled completed and reviewed by nursing and anesthesiologists
- Assist patients throughout entire pre-operative process and provide support to surgeon offices as needed.
Care Coordinator
High Desert Medical Group
Lancaster
09.2003 - 11.2016
- Obtain information relevant to the inpatient hospitalization and provide to primary care provider for review.
- Ensure appropriate post-discharge follow up.
- Review of core measure indicators and care-delay information.
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Maintain knowledge of community services and resources available to patients.
- Participation in care team meetings to evaluate and plan progress of current patients.
- Collaborates with primary care, specialist and case managers to facilitate the timely implementation of patient care plans, especially at transition points along the continuum of care.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Health plan grievances and appeals.
- Represent current programs and actively participate in organizational wide meetings as directed.
Education
High School Diploma - General education
Highland High School
06.2001
Bachelor of Science - Health Administration
Indiana Tech University
Fort Wayne, INSkills
- Attention to detail, strong analytical and clinical problem solving, adaptability and administrative support
- Effective communication
- Schedule coordination
- Microsoft Office Suite
- Epic Hyperspace
- Emotional Intelligence
- Inpatient hospital experience
- Managed Care
- Medical Terminology
- Medical Coding
References
Available upon request.
Timeline
Administrative Assistant
CHOC Children's Hospital
12.2022 - Current
Timekeeping Scheduler
Hoag Memorial Hospital Presbyterian
04.2022 - 12.2022
Post Anesthesia Care Unit Secretary
Hoag Hospital Irvine
06.2018 - 04.2022
Pre-Admission Screening Coordinator
Hoag Orthopedic Institute
11.2016 - 06.2018
Care Coordinator
High Desert Medical Group
09.2003 - 11.2016
High School Diploma - General education
Highland High School
Bachelor of Science - Health Administration
Indiana Tech University