Valerie Brenes Garcia
Etobicoke,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Concierge
The Forest Hill Group
03.2023 - Current
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Responded to guest inquiries to maximize guest satisfaction.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Scheduled and confirmed restaurant reservations for guests.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Upheld hotel policies and procedures by providing high level of customer service.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Cleaner
INGERV
02.2021 - 07.2021
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.
Cleaner
Executive Maintenance Services
01.2018 - 02.2021
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Education
Associate of Arts - General Arts
Seneca College of Applied Arts And Technology
North York, ON04.2023
High School Diploma -
St. Basil-the-Great College School
Toronto, ON07.2020
Skills
- Amenities Information
- Team Supervision
- Marketing
- Guest Services
Languages
Spanish
Native or Bilingual
Timeline
Concierge
The Forest Hill Group
03.2023 - Current
Cleaner
INGERV
02.2021 - 07.2021
Cleaner
Executive Maintenance Services
01.2018 - 02.2021
Associate of Arts - General Arts
Seneca College of Applied Arts And Technology
High School Diploma -
St. Basil-the-Great College School
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