Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Boss

Newhall

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

8
8
years of professional experience

Work History

Manager, Crew Care

Holland America Line
Valencia
12.2023 - 04.2025
  • Manage and track out of scheduled leavers
  • Communicate and support families of crew members who have passed away while in service of the company
  • Supported my team with day to day questions
  • Support Fleet HRBP as needed
  • Distributed and analyzed resignation surveys
  • Distributed new hire survey each month

Manager, Crew Care

HA Group
Valencia
09.2022 - 11.2023
  • Managed 6 Crew Care Representatives for all brands in HA Group
  • Managed and tracked out of scheduled leavers
  • Highlighted any trends per ship, department or leadership
  • Communicated with and supported families of team members who passed away in service of the company
  • Supported Fleet HRBP as requested
  • Supported the team with day to day inquiries

Supervisor, FRST

HA Group
Valencia
06.2021 - 08.2023
  • Supervised a team of 7 people
  • Assisted with wage inquiries
  • Tracked progress of team member who processes relatives travel, home airport changes, nominated travel partner, companion links
  • Supported the Manager as needed

Lead Specialist, Employee Relations Fleet

Princess Cruise Lines Ltd.
Valencia
05.2017 - 08.2021
  • Supported onboard HR Managers
  • Supervised the Crew Care Team
  • Supported the SR Manager Employee Relations

Education

Associate of Arts - Culinary Arts

Le Cordon Bleu
Pasadena
12-2006

Skills

  • Employee relations
  • Crisis management
  • Data analysis
  • Team management
  • Survey distribution
  • Communication strategies
  • Performance tracking
  • Conflict resolution
  • Project management
  • Team leadership
  • Collaborate cross-functionally
  • Cross-functional teamwork
  • Risk management
  • Coaching and mentoring

Timeline

Manager, Crew Care

Holland America Line
12.2023 - 04.2025

Manager, Crew Care

HA Group
09.2022 - 11.2023

Supervisor, FRST

HA Group
06.2021 - 08.2023

Lead Specialist, Employee Relations Fleet

Princess Cruise Lines Ltd.
05.2017 - 08.2021

Associate of Arts - Culinary Arts

Le Cordon Bleu

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Valerie Boss