Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Valerie Baez

Vancouver,BC

Summary

Motivated dishwasher with a genuine passion for culinary experiences, a commitment to teamwork, and a strong willingness to learn. Eager to contribute to the team, I bring adaptability, effective communication, and a positive attitude, embodying the qualities necessary to excel in the role and grow within the company.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Lending Agent

Park West Professional Services
09.2023 - 12.2023

Facilitates and coordinates loan transactions between lenders and borrowers. The primary role involves acting as an intermediary in the loan application, assessment, and approval process.

  • Collects detailed information about borrowers, including credit history, income, debts, and other relevant factors.
  • Analyses loan applications to determine borrower eligibility and loan feasibility.
  • Prepares and submits loan applications to lenders on behalf of borrowers.
  • Serves as the point of contact between the borrower and lender, facilitating communication and ensuring both parties are informed about the loan's progress.
  • After loan approval, monitor the loan's progress and provide ongoing support to both parties.

Customer Service Representative

Value Village Thrift Stores
02.2022 - 07.2023

My primary responsibilities encompassed various facets of store operations and customer service. Reporting directly to the Production Manager and Senior Manager.

  • Successfully maximized sales opportunities, surpassing store targets by maintaining impeccable visual merchandising and housekeeping standards, contributing to the increment in the monthly revenue.
  • Spearheaded inventory management efforts by conducting regular visual audits and efficiently incorporating new items, resulting in a reduction in inventory discrepancies and improved supply chain efficiency.
  • Elevated customer satisfaction levels through a proactive and customer-centric approach, promptly resolving merchandise concerns and boosting customer retention rates.
  • Demonstrated a commitment to safety by rigorously adhering to the organization's health and safety procedures, ensuring the well-being of both customers and fellow employees.

Education

Post-Baccaleurate Diploma - Human Resource Management

Kwantlen Polytechnic University
Surrey, BC
09.2023

Master of Science - Strategic Management of Information And Knowledge

Universitat Oberta De Catalunya
Barcelona, Spain
02.2018

Bachelor of Science - Public Relations - Corporate Communications

Universidad De Las Americas
Quito, Ecuador
02.2016

Skills

  • Passion for culinary experiences and commitment to fostering a supportive and engaging team environment
  • Strong adaptability and problem-solving skills, with a keen eye for detail
  • Openness to learning, feedback, coaching, and mentorship
  • Excellent communication and teamwork skills
  • Legally eligible to work in Canada

Languages

Spanish
Native or Bilingual
English
Full Professional
French
Elementary

Certification

Serving It Right | Responsible Service BC

First AID Certificate | Red Cross Canada

Coaching Certificate | Liderando Ecuador

Timeline

Lending Agent

Park West Professional Services
09.2023 - 12.2023

Customer Service Representative

Value Village Thrift Stores
02.2022 - 07.2023

Post-Baccaleurate Diploma - Human Resource Management

Kwantlen Polytechnic University

Master of Science - Strategic Management of Information And Knowledge

Universitat Oberta De Catalunya

Bachelor of Science - Public Relations - Corporate Communications

Universidad De Las Americas

Serving It Right | Responsible Service BC

First AID Certificate | Red Cross Canada

Coaching Certificate | Liderando Ecuador

Valerie Baez