Valerie Anguiano

• Prepared food and beverages to meet established guest standards.
• Engaged with guests while dialing and sampling at bru bar.
• Worked peak hours on bar, consistently maintaining service standards.
• Cash handling
• Promoted a welcoming atmosphere by greeting customers and promptly addressing their needs.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

• Processed cash advances
• Built strong relationships with team members and guests
• Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
• Managed high volumes of currency, balancing accounts accurately at the end of each shift.

• Monitored inbound freight operations to establish timely delivery of packages
• Prepared and documented freight invoices
• Entered data into excel spread sheets
• Worked closely with customer service resolutions specialists
• trained new hires on everyday processes

Collaborated with team members to achieve daily goals and company objectives

• Coordinated driver dispatch to accomplish daily delivery requirements.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.

• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Managed escalated calls, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved
• Balanced cash drawers every shift
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