Valeria Sanmiguel
Kitchener,ON
Summary
Detail-oriented professional with extensive experience in customer service, sales, and educational support roles. Demonstrates exceptional communication skills and a proven ability to adapt quickly in dynamic environments. Known for maintaining a positive attitude and a strong work ethic, ensuring high-quality customer experiences and efficient team collaboration.
Overview
14
14
years of professional experience
Work History
Material Coordinator
ATS Corporation
02.2025 - Current
- Coordinated materials procurement and inventory management to ensure timely supply availability.
- Implemented inventory tracking systems to improve accuracy in stock levels and reduce discrepancies.
- Collaborated with cross-functional teams to align material needs with production schedules effectively.
- Facilitated clear communication between departments regarding material needs and availability.
Teaching Assistant
Colombo Americano
12.2023 - 11.2024
- Conducted English basic level classes, provided consultations, and supported tasks.
- Enhanced student understanding and engagement in English classes through interactive learning methods and personalized support.
- Instructed students individually or in groups to reinforce learning concepts.
Customer Service Representative
Seapto S.A
04.2022 - 11.2023
- Managed customer complaints and inquiries.
- Answered inbound calls, chats and emails to facilitate customer service.
- Boosted customer satisfaction by swiftly resolving complaints and effectively communicating solutions, leading to repeat business.
Sales Consultant
Malva Luxury Store
10.2019 - 05.2020
- Organized merchandise efficiently while maintaining a clean work environment.
- Prepared and delivered appropriate presentations on products and services.
- Increased sales at Malva Luxury Store by delivering compelling product presentations and building lasting client relationships.
- Listened to customers to understand needs and refer to optimal services.
Receptionist
Stamp Hostel
01.2019 - 09.2019
- Improved guest experiences at Stamp Hostel through attentive service and efficient management of check-in/out processes.
- Assisted with set up for social events and food deliveries.
- Greeted visitors, clients and guests in a professional manner.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Assistant
PhotoAvisos
03.2014 - 07.2016
- Streamlined operations at PhotoAvisos by coordinating product photography sessions and maintaining inventory accuracy.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Prioritized and organized tasks to efficiently accomplish service goals.
Independent Merchant
Entrepreneurship
01.2012 - 07.2016
- Marketed merchandise, clothing, and jewelry.
- Developed and implemented strategies to increase customer loyalty.
- Created and maintained relationships with vendors and suppliers.
- Negotiated terms of sale, pricing, discounts, and payment policies with customers.
Waitress
Bacco Basili Restaurant
01.2012 - 12.2013
- Provided table and bar service.
- Presented food and beverages to guests at tables.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Informed customers of daily specials and signature menu items.
Education
English Level C1 -
Colombo American
01-2024
Hotel Reception Service -
Sena Servicio Nacional De Aprendizaje
10.2022
Basic English Course -
Florida State University
01.2018
Bilingual Secretariat -
Meyer Institute
01.2011
Secondary Studies -
Nuestra Señora Del Pilar School
01.2009
Skills
- Effective communication
- Reading and writing support
- Calm and patient demeanor
- Verbal and written communication
- Persistence
- Positive attitude
- Continuous learning mindset
- Dependable and responsible
- Microsoft Excel certified
- Customer Relationship Management
- Conflict resolution
- Team Collaboration
- Time Management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Material Coordinator
ATS Corporation
02.2025 - Current
Teaching Assistant
Colombo Americano
12.2023 - 11.2024
Customer Service Representative
Seapto S.A
04.2022 - 11.2023
Sales Consultant
Malva Luxury Store
10.2019 - 05.2020
Receptionist
Stamp Hostel
01.2019 - 09.2019
Assistant
PhotoAvisos
03.2014 - 07.2016
Independent Merchant
Entrepreneurship
01.2012 - 07.2016
Waitress
Bacco Basili Restaurant
01.2012 - 12.2013
Hotel Reception Service -
Sena Servicio Nacional De Aprendizaje
Basic English Course -
Florida State University
Bilingual Secretariat -
Meyer Institute
Secondary Studies -
Nuestra Señora Del Pilar School
English Level C1 -
Colombo American
Leadership Experience
- Honorable mention in the Hotel Reception Service Technician program, for demonstrating excellent behavior, attitude, responsibility and honesty.
References
- Alejandra Dafoe, Team lead at ATS Corporation - 2267483031
- Jenny Dao, Manager at Malva Luxury Store - (+57) 3015646140
Personal References:
- Sandra Blanco, Sr. Financial Analyst at Definity Insurance - 2266067494
- Norma Phillips, Sr. Executive Assistant at Opentext - 2269295374