Valeria Voloshenko
Toronto,Canada
Summary
Accomplished Clinic Manager with a proven track record at York Physio & Foot Care Inc., adept in administrative leadership and supply coordination. Excelled in enhancing operational efficiency and client satisfaction, demonstrating exceptional records management and interpersonal skills. Achieved significant improvements in vendor relations and space planning, contributing to the clinic's success.
Overview
15
15
years of professional experience
Work History
Clinic Manager
York Physio & Foot Care Inc.
02.2017 - Current
- Responsible for all administrative work in the clinic
- Independently in charge of accounts receivable/payable and collection duties
- Ordered and kept track of office and medical supplies in timely manner
- Assisted both employees and clients by providing great service with various inquiries
- Supported law firms with all legal requests, medical file preparations, mediations and settlements
- Communicated with MVA (Motor Vehicle Accident), EHC (Extended Health Care) and WSIB (Workplace Safety Insurance Board), ODSP and OW patients, as well as assisted them with diverse insurance claims
- Developed and maintained database of clients and relevant information
- Coordinated and scheduled appointments
- Efficiently dealt with adjuster communications, medical requirements and claim related requests
Office Administrator
Healthmax Physiotherapy
06.2015 - 01.2017
- Responsible for all administrative work in the clinic
- Independently in charge of accounts receivable/payable and collection duties
- Ordered and kept track of office and medical supplies in timely manner
- Assisted both employees and clients by providing great service with various inquiries
- Supported law firms with all legal requests, medical file preparations, mediations and settlements
- Communicated with MVA (Motor Vehicle Accident), EHC (Extended Health Care) and WSIB (Workplace Safety Insurance Board) patients, as well as assisted them with diverse insurance claims
- Developed and maintained database of clients and relevant information
- Coordinated and scheduled appointments
- Efficiently dealt with adjuster communications, medical requirements and claim related requests
Office Manager
Scarborough Health and Wellness
01.2010 - 06.2015
- Responsible for all administrative work in the clinic
- Independently in charge of accounts receivable/payable and collection duties
- Ordered and kept track of office and medical supplies in timely manner
- Assisted both employees and clients by providing great service with various inquiries
- Supported law firms with all legal requests, medical file preparations, mediations and settlements
- Communicated with MVA (Motor Vehicle Accident), EHC (Extended Health Care) and WSIB (Workplace Safety Insurance Board) patients, as well as assisted them with diverse insurance claims
- Developed and maintained database of clients and relevant information
- Coordinated and scheduled appointments
- Efficiently dealt with adjuster communications, medical requirements and claim related requests
Education
Hon. B.A - Business Administration and Finance
University of Guelph
01.2011
Skills
- Supply coordination
- Administrative leadership
- Marketing
- Patient care coordination
- Medical billing
- Back office
- Clinical management
- Scheduling appointments
- Scheduling
- Records management
- Vendor relations
- Space planning
Qualifications Summary
- Medical Administration Specialist with strong background in fundamental healthcare topics that can be applied in a practical and direct manner to all medical business operations
- 16 years of medical administrative management experience
- Able to efficiently communicate when dealing with management, colleagues and customers
- Quick to adapt and master new software and technology
- Proficient expertise with MS Word, Excel, Outlook and Universal Scheduling
- Strong interpersonal skills with ability to work as part of a team, independently or under a supervision
- Excellent written and verbal skills in English and Russian
References
Available upon request
Timeline
Clinic Manager
York Physio & Foot Care Inc.
02.2017 - Current
Office Administrator
Healthmax Physiotherapy
06.2015 - 01.2017
Office Manager
Scarborough Health and Wellness
01.2010 - 06.2015
Hon. B.A - Business Administration and Finance
University of Guelph
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