Valeria Villalba
Airdrie,AB
Summary
Efficient medical administrative receptionist, known for high productivity, and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and collaboration as a team player dedicated to helping, and communicates positively with physicians, office staff, and patients.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Optimum Wellness Centres- Airdrie
Airdrie, Alberta
06.2022 - 03.2025
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Processed an average of 100 claims per day using Juvonno, ensuring 98% accuracy. I also have experience working with Jane.
- Reduced denied claims by 20% by improving coding accuracy, and following up on denied claims.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered phones promptly and directed calls appropriately.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered the multi-line phone system and directed callers to the requested personnel and departments.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
Clinic Manager
Altitude Collaborative Health-Beltline
Calgary, Alberta
06.2021 - 05.2022
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Monitored clinic budget, controlled expenses, and optimized resource allocation.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed clinical budgets, billing systems and insurance negotiations.
- Tracked, organized and counted clinic stock and supplies.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Recruited, hired and trained new medical and facility staff.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Prepared monthly reconciliations of all payroll accounts.
- Managed staff scheduling, payroll, and performance evaluations.
Key Holder
Plato's Closet NE
Calgary, Alberta
08.2019 - 05.2022
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Managed inventory and supplies to ensure materials were available when needed.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Ensured store was opened and closed in a timely manner according to company policies.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Education
RMT - Massage Therapy
MaKami Collage
Calgary, ABHigh School Diploma -
John G Diefenbaker
Calgary, AB05-2019
Skills
- Customer service
- Multitasking and prioritization
- Claims processing
- Appointment scheduling
- Patient intake
- Organizational skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Receptionist
Optimum Wellness Centres- Airdrie
06.2022 - 03.2025
Clinic Manager
Altitude Collaborative Health-Beltline
06.2021 - 05.2022
Key Holder
Plato's Closet NE
08.2019 - 05.2022
RMT - Massage Therapy
MaKami Collage
High School Diploma -
John G Diefenbaker
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