Valeria Shirafkan
San Francisco
Summary
Experienced healthcare and wellness professional with a background in administrative and clinical support.
Skilled in managing front and back office operations, including insurance claims, scheduling optimization, and effective patient communication.
Committed to delivering exceptional customer service while maintaining accuracy in financial reconciliations and documentation.
Overview
5
5
years of professional experience
Work History
Receptionist & Administrative Assistant
Broadway Perio
10.2021 - 04.2024
- Coordinated daily schedules for periodontists and ran office operations efficiently.
- Prepared treatment plans and thoroughly presented it to patients, encouraging them to book accordingly.
- Processed insurance claims, and ensured code accuracy.
- Created detailed monthly production reports and sorted invoicing.
- Supported patient care by providing pre and post-treatment instructions and addressing inquiries.
- Resolved customer problems and complaints.
- Smoothly handled all office communications.
Receptionist & Chairside Assistant
Dentists in Point Grey
06.2023 - 04.2024
- Assisted endodontic, prosthodontic, surgical and restorative procedures.
- Managed treatment plans and assisted with patient records.
- Presented treatment costs and financing options, addressing patient concerns.
- Efficiently handled patient scheduling and check-in processes using Cleardent/Curve Dental.
- Confirmed appointments, communicated with clients, and updated medical history records.
Lab Assistant, Receptionist & Phlebotomist
Enlighten Dental
05.2019 - 10.2021
- Supported my team by preparing OPs, sterilizing instruments, and assisting in procedures.
- Managed supply inventory, ensuring timely orders and proper stock levels.
- Conducted X-rays, CBCT scans, blood draws for PRF and preparation for dental surgeries.
- Scheduled appointments, processed insurance claims, and followed up on post-op care.
- Maintained accuracy in labeling and proper patient documentation.
- Fabricated splints, essix retainers, pontics (Ministar).
Front Desk Administrator
Blink Brow Bar
02.2019 - 02.2022
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Managing appointments using MindBody / Fresha.
- Processed client payments and maintained accurate daily financial records.
- Handled payroll, inventory management, and back-office administrative duties.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
Education
Certificate - Dental Radiography
Vancouver Community College
Vancouver, B.C.10-2020
Certificate - Phlembotomy II
West Coast College of Healthcare
Surrey, B.C.05-2019
Skills
- Bilingual (English and Spanish) 100%
- Insurance claim management
- Administrative operations
- Outstanding customer service and scheduling
- Problem solving skills
- Treatment plan coordination
- Dental radiography and CBCT (Kodak imaging, CS, Romexis)
- Dental softwares: Curve, Open Dental, Cleardent, Dentrix
- Wellness softwares: MindBody, Fresha
Timeline
Receptionist & Chairside Assistant
Dentists in Point Grey
06.2023 - 04.2024
Receptionist & Administrative Assistant
Broadway Perio
10.2021 - 04.2024
Lab Assistant, Receptionist & Phlebotomist
Enlighten Dental
05.2019 - 10.2021
Front Desk Administrator
Blink Brow Bar
02.2019 - 02.2022
Certificate - Dental Radiography
Vancouver Community College
Certificate - Phlembotomy II
West Coast College of Healthcare
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