Valeria Rodriguez
Antioch
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Shift Leader
Pizza Guys
Antioch
02.2021 - 08.2025
- Maintained cleanliness and organization of work area.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured compliance with health and safety regulations.
- Assisted in resolving escalated customer service issues in a timely manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured compliance with food safety regulations and quality standards.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Resolved conflicts between employees or customers in a professional manner.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily cash intake by counting out registers and tabulating profits.
- Identified needs of customers promptly and efficiently.
Education
Live Oak High School
Antioch, CASkills
- Customer service
- Employee training
- Cash handling
- Inventory management
- Conflict resolution
- Prioritization skills
- Problem solving
- Attention to detail
- Opening and closing procedures
- Mentoring and coaching
- Handling customer complaints
- Energetic and enthusiastic
- Multitasking Abilities
- Problem-solving abilities
Languages
Spanish
Native/ Bilingual
Timeline
Shift Leader
Pizza Guys
02.2021 - 08.2025
Live Oak High School