Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valeria Robles

Olivehurst

Summary

A customer service professional with strong focus on sales support and client relations. Brings valuable experience in managing customer inquiries. Known for reliable teamwork and adaptability to evolving business needs. Proven skills in communication and problem-solving. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.

Overview

5
5
years of professional experience

Work History

BDC Sales Agent

Pepe Abad Auto
07.2024 - 08.2025
  • Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
  • Managed inbound calls and messages efficiently, resolving concerns and facilitating vehicle sales appointments.

Key Holder

Novus Shoes
10.2022 - 07.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff..
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.

Sales Associate

Sola Boutique
03.2020 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Ruth E. Cruz Santos
Puerto Rico
06-2019

Skills

  • Organization
  • Goal oriented
  • Teamwork and collaboration
  • Customer service
  • Multitasking
  • Microsoft office
  • Outbound and inbound calls
  • Flexible schedule

Timeline

BDC Sales Agent

Pepe Abad Auto
07.2024 - 08.2025

Key Holder

Novus Shoes
10.2022 - 07.2024

Sales Associate

Sola Boutique
03.2020 - 08.2022

High School Ruth E. Cruz Santos

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Valeria Robles