Valeria Quezada Rios
Bakersfield
Summary
Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Safety Associate
Amazon
09.2024 - 06.2025
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Increased employee awareness of safety procedures through regular communications, posters, and presentations.
- Led safety committee meetings to discuss ongoing concerns and develop action plans for improvement.
- Collaborated with management to develop policies for a safe work environment, resulting in fewer incidents.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Front Desk Receptionist
Hourglass Hotel
03.2024 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Machine Operator Helper
Dreyers Grand Ice Cream Holdings
06.2022 - 11.2023
- Facilitated timely completion of scheduled maintenance tasks through active communication with technicians and preventative care measures applied when appropriate.
- Fostered a positive work environment through effective communication, willingness to learn from others, and consistently displaying a strong work ethic.
- Collaborated with team members to streamline processes, resulting in improved overall performance in meeting deadlines.
- Maintained accurate records of machine settings, adjustments made during operations, and pertinent information regarding production runs for future reference.
- Assisted in achieving production targets through close coordination with other Machine Operator Helpers and supervisors.
- Strengthened teamwork by actively participating in shift meetings, sharing knowledge with peers, and providing support when needed.
- Assisted machine operators during changeovers by efficiently swapping out tooling components or adjusting equipment settings accordingly.
Administrative Assistant
Bakersfield Homeless Center
01.2023 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Warehouse Associate
Ross Distribution Center
06.2021 - 06.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Customer Service Representative
Domino's Pizza
07.2020 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
West High School
06-2020
Skills
- Workplace inspections
- Safety audits
- Chemical handling
- Picking and packing
- Packaging and labeling
- Cleaning and organizing
- Self-motivated and disciplined
- Problem-solving
- Customer service
- Time management
- Listening skills
- Telephone etiquette
- Computer skills
- Data entry
- Office administration
- Teamwork and collaboration
- Sales expertise
- Retail sales strategies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Safety Associate
Amazon
09.2024 - 06.2025
Front Desk Receptionist
Hourglass Hotel
03.2024 - 09.2024
Administrative Assistant
Bakersfield Homeless Center
01.2023 - 06.2023
Machine Operator Helper
Dreyers Grand Ice Cream Holdings
06.2022 - 11.2023
Warehouse Associate
Ross Distribution Center
06.2021 - 06.2022
Customer Service Representative
Domino's Pizza
07.2020 - 03.2021
West High School
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