Valeria Porras Gatgens
Calgary,AB
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of the House Associate
Minas Brazilian Steakhouse
04.2024 - Current
- Hosting: Manage reservations and seating arrangements to ensure efficient use of dining space
- Server: Serve food and beverages promptly and efficiently, ensuring a positive dining experience for all guests
- Bartender: Prepare and serve alcoholic and non-alcoholic beverages in accordance with recipes and guest preferences.
Billing Analyst
BPO International/ CMG
03.2023 - 03.2024
- Managed invoice implementation, processing, auditing, and reconciliation processes to ensure accurate and timely invoicing/payment to clients
- Generated special reports based on client needs and conducted auditing including inventory data gathering with vendors
- Resolved billing discrepancies, tracked credits receipt, and resolved payment issues.
Quality Analyst
Amazon
11.2022 - 03.2023
- Analyzed quality and performance data to support operational decision-making.
- Developed and supported planning, design, and execution of test plans and process plans for projects.
- Created and revised procedures, checklists and job aids to reduce errors.
HR Support Chat Specialist
Amazon
04.2022 - 11.2022
- Conducted in-depth analysis, research, or clarification of internal processes or policies.
- Provided guidance, advice, feedback, and support to new HR Specialty mentees.
- Managed escalated cases effectively, collaborating with relevant departments for prompt resolutions, supporting HR Managers and employees from USA, Canada and Latin America.
Human Resources Assistant III
Amazon
07.2020 - 04.2022
- Handled difficult cases and escalations regarding Payroll, Benefits, Lifecycle, and Financial Benefits processes.
- Track, document, and retrieve information in databases.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Customer Service Representative
SYKES
09.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor's Degree Industrial Engineering - In Progress
Universidad Fidélitas
Costa RicaTechnician Human Talent Management -
Universidad Politécnica Internacional
12.2023
Skills
- Microsoft Office Package (Outlook, Word, Excel, PowerPoint etc)
- Customer Engagement
- Customer Service
- Time Management
- Attention to Detail
- Strong computer navigation skills and PC knowledge
Volunteer Experience
- Member of the movement Guides and Scouts of Costa Rica Meritorious Institution, 2014, 2021
- Participation in "Teletón" (2014-2019) for money collection for the Hospital of Children Costa Rica.
- Assistance in collecting items and food at NATE and OTTO storms for affected individuals.
- Lead social aid projects.
- Turtle Conservation Program.
- English Teacher for FUNDAVIDA Organization
- Teacher for 3rd and 4th grade of school., 2022
- Food Bank of Costa Rica, Donation reception and sorting., Storage and organization of the food and products., Order preparation for distribution., Awareness and promotion.
References
- Angie Jenkins | +1 403-888-7713 | Home Depot Manager
- Marlon Delgado | +1 825-437-2679 | Minas Brazilian Steakhouse Front Supervisor
- James Reeve | james.d.reeve@gmail.com, Quality Manager | AE Escalations & HR Support, Amazon
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
- SellSafe Cannabis: 202403220148
- SellSafe Liquor: 202403220148
AGLC 2024
- Customer Service
- Negotiation Sales closing Technique
- Advanced tools from Customer Service
Centro Metropolitano de Idiomas | 2022
Timeline
Front of the House Associate
Minas Brazilian Steakhouse
04.2024 - Current
Billing Analyst
BPO International/ CMG
03.2023 - 03.2024
Quality Analyst
Amazon
11.2022 - 03.2023
HR Support Chat Specialist
Amazon
04.2022 - 11.2022
Human Resources Assistant III
Amazon
07.2020 - 04.2022
Customer Service Representative
SYKES
09.2018 - 08.2019
Technician Human Talent Management -
Universidad Politécnica Internacional
- SellSafe Cannabis: 202403220148
- SellSafe Liquor: 202403220148
AGLC 2024
- Customer Service
- Negotiation Sales closing Technique
- Advanced tools from Customer Service
Centro Metropolitano de Idiomas | 2022
Bachelor's Degree Industrial Engineering - In Progress
Universidad Fidélitas
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