VALERIA PEREZ
Hamilton,Canada
Summary
Bilingual in English and Spanish. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Production Associate
Soda Stream
02.2025 - Current
- Company Overview: SodaStream sparkling water makers enable consumers to transform ordinary tap water into sparkling water and flavored sparkling water at the touch of a button
- Products are available at more than 80,000 retail stores across 45 countries
- Removal of valves from CO₂ cylinders
- Preparation of new valves for CO₂ cylinders
- Installation of new valves in CO₂ cylinders
- Filling of cylinders with CO₂ gas
- SodaStream sparkling water makers enable consumers to transform ordinary tap water into sparkling water and flavored sparkling water at the touch of a button
- Products are available at more than 80,000 retail stores across 45 countries
Production Associate
Phoenix EDT Inc
08.2024 - 10.2024
- Company Overview: Phoenix is a major distributor and manufacturer of electronic, electrical and automotive wire and cable in North America
- We also offer a wide range of complimentary products such as connectors, tubing / sleeving, and wire management products
- Pre-assembly of cable components and electrical connectors
- Assembly of electrical circuits on boards for testing
- Testing of electrical circuits for cars, trucks, and ambulances
- Phoenix is a major distributor and manufacturer of electronic, electrical and automotive wire and cable in North America
- We also offer a wide range of complimentary products such as connectors, tubing / sleeving, and wire management products
Customer Service and Sales
FreeMarket Peru
04.2023 - 10.2023
- Collection to associate business
- B2B Connections
- In-store customer service
- Customer service via phone calls and social media
- Sales of electronic products and available services
- Development of campaigns on social media
- Personalized sales
Sales and Customer Service
Smartphones Peru
01.2018 - 09.2022
- Company Overview: Peruvian company dedicated sell Cell phones and electronic devices by the hand of cell phone repair services across the country
- In-store customer service
- Customer service via phone calls and social media
- Sales of electronic products and available services
- Development of campaigns on social media
- Personalized sales
- Peruvian company dedicated sell Cell phones and electronic devices by the hand of cell phone repair services across the country
Redaction Assistant
URBE University
01.2015 - 12.2015
- Proofread documents as requested, conducted transcription and conversion tasks ensuring the integrity of documentation
- Collaborated with colleagues to maintain consistent documentation practices
- Labeled, sorted, and categorized documents for easier access
- Completed corporate and authorized projects within specified timeframes, resources, and official guidelines
- Assisted authors and project coordinators to manage their documents and meeting project-specific timelines
- Published informative articles for the Continuing Education in Spanish
Education
Bachelor - Social Communication / Audiovisuals
Dr. Rafael Belloso Chacín University
Zulia, Venezuela01.2015
Skills
- Passion for Entertainment
- Exceptional Communication
- Social Media & Digital Tools
- Research & Analysis
- Attention to Detail
- Teamwork & Collaboration
- Efficient multitasking
- Support case resolution
- Call center experience
- Data entry
- [Software] CRM system proficiency
Key Skills And Qualifications
- Passion for Entertainment: Strong interest in the entertainment industry, with an understanding of media production and distribution.
- Exceptional Communication: Skilled in both written and verbal communication, with experience creating clear, concise content and providing excellent customer service.
- Social Media & Digital Tools: Proficient in MS Office 365, PowerPoint, and familiar with social media platforms (LinkedIn, Instagram, Meta, X).
- Research & Analysis: Conducted competitive analysis and market research, applying insights to improve customer service and marketing strategies.
- Attention to Detail: Known for accuracy in managing data, creating presentations, and performing research.
- Teamwork & Collaboration: Collaborative team player with experience working cross-functionally with peers to achieve common goals.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Production Associate
Soda Stream
02.2025 - Current
Production Associate
Phoenix EDT Inc
08.2024 - 10.2024
Customer Service and Sales
FreeMarket Peru
04.2023 - 10.2023
Sales and Customer Service
Smartphones Peru
01.2018 - 09.2022
Redaction Assistant
URBE University
01.2015 - 12.2015
Bachelor - Social Communication / Audiovisuals
Dr. Rafael Belloso Chacín University
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