Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hi, I’m
VALERIA PACHECO
Oshawa,Canada
Summary
Overview
6
years of professional experience
1
Certification
Work History
McDonald's
Crew Member
11.2022 - Current
Job overview
- Managed POS and CRM system and entered 50+ orders per hour
- On-boarded and delivered exceptional customer service to 200+ clients per shift
- Memorized over 100+ different menu items and guide guests to their ideal meal
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Wine Rack
Key Holder
02.2025 - Current
Job overview
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
EF Language School Abroad Colombia
Student Ambassador
08.2019 - Current
Job overview
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
- Developed essential leadership skills through participation in specialized training programs and workshops offered.
- Assisted 100+ potential customers through sign-up and registration processes
- Answered questions from visitors and potential students about Study-Travel life.
AO Globe Life
Remote Sales Support Specialist
06.2024 - 10.2024
Job overview
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Prepared and presented sales reports and customer profiles to upper management.
- Coordinated responses and resources to handle special client requests.
Education
Durham CollegeOshawa, ON
Associate of Applied Science from Business-Marketing
06-2023
University Overview
• Public relations, sales, brand management, advertising
• Analytical and problem-solving skills
• Assist with initiatives that drive brand awareness
• Develop pricing strategies and targeting strategies based on demographic data
Skills
- Customer service
- Multitasking and organization
- CRM and POS expertise
- Verbal and written communication
- Relationship management
- Microsoft Office 2019 (Excel, Word, and PowerPoint)
- Mailchimp and Wordpress
- Adobe Illustrator, Photoshop and Indesign
Certification
Microsoft Office Specialist: Associate, August 2022
Smart Serve Certification, December 2024
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Key Holder
Wine Rack
02.2025 - Current
Remote Sales Support Specialist
AO Globe Life
06.2024 - 10.2024
Crew Member
McDonald's
11.2022 - Current
Student Ambassador
EF Language School Abroad Colombia
08.2019 - Current
Durham College
Associate of Applied Science from Business-Marketing
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