Valeria Olmos
Los Angeles
Summary
Bilingual (English/Spanish) customer service professional with experience maintaining clean, safe facilities and supporting customers in a fast-paced environment. Trusted keyholder with opening/closing responsibilities, strong independent work habits, and a consistent focus on providing a welcoming experience. CPR certified and flexible with scheduling, including weekends
Overview
1
1
year of professional experience
Work History
Laundry Operations Assistant
PICO+UNION
Los Angeles, CA
09.2024 - 03.2026
- • Assisted customers with questions and machine use while delivering friendly, solutions-focused service.
- Maintained a clean, safe, and welcoming facility through routine sanitation, trash removal, and supply restocking.
- Opened and closed the facility as a trusted keyholder, following security and end-of-day checklist procedures.
- Supported smooth daily operations by staying organized, monitoring the environment, and addressing issues quickly.
- Performed basic troubleshooting (minor resets/cleanup) and reported equipment issues to management/maintenance.
Afterschool Program Leader
ARC
Los Angeles, CA
09.2024 - 05.2025
- Supervised youth in an active afterschool setting, maintaining safety through consistent monitoring and clear expectations.
- Led structured activities and supported participation while adapting to different ages and needs.
- Used calm communication to redirect behavior, resolve conflicts, and keep the group on task.
- Followed program policies and safety procedures; communicated effectively with staff to support daily operations.
Education
Nutrition
Los Angeles Trade Technical College
Los Angeles, CASkills
- Customer Service
- Bilingual Communication (English/Spanish)
- Conflict Resolution
- Facility Cleaning & Sanitation
- Opening & Closing Procedures (Keyholder)
- Cash Handling / Payment Support
- Inventory Restocking & Organization
- Safety Awareness & Rule Enforcement
- Time Management & Independent Work
- Team Collaboration
Languages
Spanish
Full Professional
English
Full Professional
Interests
I am an active and dedicated gym member with a strong passion for health and fitness I consistently train six days a week, focusing on strength and overall wellness, and have developed the ability to lift up to 200 pounds through disciplined effort and proper technique My regular presence in the gym has helped me build not only physical strength but also a solid understanding of gym etiquette, equipment use, and maintaining a positive workout environment
Timeline
Laundry Operations Assistant
PICO+UNION
09.2024 - 03.2026
Afterschool Program Leader
ARC
09.2024 - 05.2025
Nutrition
Los Angeles Trade Technical College