Valeria Muñetones
MONCTON,NB
Summary
Proactive and caring worker with 4 years years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Bilingual in Spanish and English.
Overview
7
7
years of professional experience
Work History
Manager
Suzy Shier
08.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Caregiver
09.2022 - Current
- Enhanced children''s social skills by organizing group activities and promoting teamwork.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
contact center representative
TD BANK
11.2022 - 01.2023
- Provided accurate and appropriate information in response to customer inquires
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Developed effective relationships with all contact centers departments thought clear communication.
administrative assistant
YM GLOBAL CLEANING SOLUTIONS
02.2021 - 08.2022
- Ensured and maintained confidentially of all communication and documentation
- Coordinated, planned, and finalized details for different cleaning jobs and events
- Communicated effectively with employees
- Executed and managed payroll.
Sales Associate
Toy's R Us
11.2020 - 07.2022
- Dealt with customer complaints and issues, with 90% of issues resolved to customer satisfaction
- Maintained a friendly and positive attitude, even with unhappy and unruly customers
- Conducted returns and fulfilled baby registrations
- Memorized store organization system, as well as special products and discounts.
Babysitter
04.2019 - 06.2022
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
Volunteer
02.2017 - 11.2017
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
GENERAL SCIENCES AND ARTS - ENGLISH FOR ACADEMIC PURPOSES. -
FANSHAWE COLLEGE
LONDON, ONTARIO04.2022
HIGH SCHOOL DIPLOMA -
CENTRO MARIA AUXILIADORA
BOGOTÁ, COLOMBIA11.2017
Skills
- Efficient individual able to work under pressure
- Physical strength & endurance
- Friendly, upbeat, and engaging with proven communication and presentation skills
- Responsible and punctual
- Proficient in Windows/Mac and Microsoft Office suite (Word, Excel, and PowerPoint)
- Able to quickly learn and use new software applications and database systems
- Knowledge of invoices, reports, records, and document filing
- Activities Planning
- Child Development Knowledge
- Child Supervision
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Manager
Suzy Shier
08.2023 - Current
contact center representative
TD BANK
11.2022 - 01.2023
Caregiver
09.2022 - Current
administrative assistant
YM GLOBAL CLEANING SOLUTIONS
02.2021 - 08.2022
Sales Associate
Toy's R Us
11.2020 - 07.2022
Babysitter
04.2019 - 06.2022
Volunteer
02.2017 - 11.2017
GENERAL SCIENCES AND ARTS - ENGLISH FOR ACADEMIC PURPOSES. -
FANSHAWE COLLEGE
HIGH SCHOOL DIPLOMA -
CENTRO MARIA AUXILIADORA
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