Valeria Millan
Aurora,ON
Summary
Dedicated and enthusiastic post-secondary student of Psychology with proven track record of providing exceptional customer service in fast-paced environments. Deep passion in supporting mental health for individuals of all ages. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Charity Worker
PANFUN
04.2023 - Current
- Increased donor engagement by organizing and executing successful fundraising events.
- Cultivated interpersonal skills by building positive relationships with others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Monitored financial records closely, ensuring responsible allocation of funds according to budget guidelines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
Childcare Support Worker/Supply Staff/Early Childhood Assistant
Toronto Metropolitan University ELC/Goodness Child Care Centre/Bonaventure Child Care Centre/Children are People Child Care Centre/The Early Years Daycare and Learning Centre
11.2021 - Current
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers
- Assisted child care teachers with children's needs
- Cleaned and tidied rooms after activities
- Ensure classroom and play environment is kept sanitary and implement a cleaning schedule
- Used appliances, equipment and vehicles correctly at all times
- Cultivated close emotional professional relationships with children, parents, and guardians
- Alerted the childcare teacher to emergencies
- Ensured engagement in group activities
- Helped children problem solve when conflict arose between them
- Planned, lead, and guided activities throughout the day, such as reading, physical activity, and creative expression through art and song
- Ensure that meals are prepared and distributed to all children
- Monitored children during mealtimes to watch for hazards and emergencies
- Respectfully managed conflicts with parents and staff
- Monitored children during mealtimes to watch for hazards and emergencies.
Babysitter/Nanny
09.2018 - Current
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers
- Monitored playtime to prevent overuse of technology, television or other detrimental influences
- Cleaned and tidied rooms after activities
- Monitored children's safety and well-being to prevent accidents and falls
- Used appliances, equipment and vehicles correctly at all times
- Listened to parent directions and followed guidelines for all aspects of children's care
- Helped children complete homework and special assignments daily to support academic performance
- Prepared snacks and meals at respective times and monitored children while feeding them.
Sales Associate
Hudson's Bay, Richmond Hill, ON
07.2021 - 08.2021
- Welcomed customers
- Maintained floor appearance
- Directed customers to goods
- Operated cash registers
- Ensured company made more sales
- Assisted customers in getting products suited to their needs
- Quick problem solving in times of spontaneity
- Kindly and patiently resolved conflicts that arose with customers.
Musical Theater Performer
Alexander Mackenzie High School, Richmond Hill
10.2019 - 01.2021
- Performed with a band of experienced musicians
- Sang various solos for up to 150 audience members
- Talked and greeted all guests warmly
- Performed with various choir groups in 3 concerts over the past year
- Performed in 2019 AMHS High School Production of 'The Wizard of Oz' at RHCPA
- Assisted many students in learning different voice parts and dances
- Kindly took pictures with guests
- Helped out with the makeup department
- Managed time efficiently.
Restaurant Cashier/Hostess/Waitress
Firewood Pizzeria, Cali, COL
03.2017 - 08.2019
- Helped customers find specific products, answered questions and offered advice
- Learned roles of other departments to provide coverage and keep the store operational
- Received payments for food products and issued receipts
- Welcomed customers, offering assistance to help order quickly and efficiently
- Filled beverages and delivered food to customers
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
- Answered phone calls to assist customers with questions and food orders
- Processed customer payments quickly and returned exact change and receipts.
Education
Bachelor of Arts - Psychology
Toronto Metropolitan University
Toronto, ON06.2025
Standard First-Aid/CPR/AED-Level 2 -
Coast2Coast
Richmond Hill, ON02.2022
Certificate in Early Childcare Essential Certificate Program -
Victoria International College of Business and Technology
Toronto, ON09.2021
High School Diploma -
Alexander Mackenzie High School
Richmond Hill, ON01.2021
Skills
- Organization
- Responsible
- Computer Skills
- Cultural Sensitivity
- Emotional awareness
- Recordkeeping and Confidentiality
- Adaptability and Dependability
- Telephone Etiquette
- Attention to Detail
- Friendly, Positive Attitude
- Written Communication
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Awards
Hispanic/Latino Student Award Recipient, 12/01/21
Timeline
Charity Worker
PANFUN
04.2023 - Current
Childcare Support Worker/Supply Staff/Early Childhood Assistant
Toronto Metropolitan University ELC/Goodness Child Care Centre/Bonaventure Child Care Centre/Children are People Child Care Centre/The Early Years Daycare and Learning Centre
11.2021 - Current
Sales Associate
Hudson's Bay, Richmond Hill, ON
07.2021 - 08.2021
Musical Theater Performer
Alexander Mackenzie High School, Richmond Hill
10.2019 - 01.2021
Babysitter/Nanny
09.2018 - Current
Restaurant Cashier/Hostess/Waitress
Firewood Pizzeria, Cali, COL
03.2017 - 08.2019
Bachelor of Arts - Psychology
Toronto Metropolitan University
Standard First-Aid/CPR/AED-Level 2 -
Coast2Coast
Certificate in Early Childcare Essential Certificate Program -
Victoria International College of Business and Technology
High School Diploma -
Alexander Mackenzie High School
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