Results-driven IT Project and Sales Account Manager with 7 years of experience leading digital transformation initiatives, optimizing business operations, and managing cross-functional teams. Skilled in coordinating the procurement and implementation of IT systems, ensuring alignment with project timelines, budgets, and business goals. Adept at identifying technical bottlenecks, streamlining workflows, and delivering tailored solutions that enhance productivity. Strong background in financial oversight, budgeting, and data-driven decision-making, with a solid foundation in accounting and systems integration.
● Developed and maintained long-term consultative relationships with clients by providing tailored IT solutions from
leading technology brands.
● Prospected and built a personal book of business through high-volume outreach, strategic research, and consistent follow-ups.
● Educated customers on complex technology products, services, and solutions, ranging from single-device needs to full-scale virtual environments.
● Educated and supported clients on marketing strategies, including SEO, PPC, microsite development, and event-based campaigns.
● Exceeded performance benchmarks through a commitment to consultative selling and relationship-building over transactional sales.
● Collaborate cross-functionally with peers and industry partners to design and present optimal solutions addressing business IT challenges.
● Managed full project lifecycles for high-end custom and commercial furniture builds, from client briefing to final installation.
● Recognized for resiliency, initiative, and leadership in a high-paced, metrics-driven sales environment.
● Oversaw procurement, production scheduling, and vendor negotiations, achieving a 15% average cost savings.
● Directed cross-functional teams including designers, engineers, carpenters, and logistics personnel to meet strict project requirements.
● Conducted site visits, prepared project documentation, and monitored progress to resolve issues proactively and ensure
deadlines were met.
● Managed international logistics between manufacturers in Vietnam, China, Mexico, and Peru, overseeing the entire
supply chain from production to final delivery at luxury hospitality destinations, including five-star hotel chains such as: Four Seasons, Ritz-Carlton, Waldorf Astoria, St. Regis, and Fairmont across the United States.
● Coordinated complex deliveries and on-site installations for large-scale hospitality projects, ensuring white-glove
standards and seamless execution.
● Supervised quality control and compliance with safety and building regulations across all stages of the project.
● Maintained strong client communication and provided regular updates, fostering long-term business relationships.
● Created and optimized internal workflows, boosting team productivity and increasing on-time project delivery by 90%.
Microsoft Office Suite
SKILLS & INTERESTS
● Technical Skills: Proficient in Microsoft Office Suite, Google Workspace, and tools like Monday.com, Asana, Trello,
ClickUp, Notion, Airtable, Salesforce, and HubSpot.●
SaaS Experience: Hands-on experience working with SaaS products and platforms, supporting integrations,
automations, and client onboarding processes.
● AI & Technology: Skilled in Canva AI, Midjourney, Runway ML, Descript, Notion AI, and Zapier for content creation,
automation, and workflow optimization.
● Professional Skills: Exceptional organizational, time management, and problem-solving abilities. Strong background in team
coordination, stakeholder communication, and operational planning across fast-paced, cross-functional environments.
● Interests: Deeply interested in design, architecture, and innovation in sustainable construction, digital transformation, and
emerging tech trends in business and marketing.