Valeria Martinez
EOS Fitness
Whittier
5
years of professional experience
Customer-focused professional with experience in high-volume service and public safety environments. Skilled in conflict resolution, emergency response support, and maintaining calm, professional interactions under pressure. Committed to safety, teamwork, and delivering a positive customer experience.
Work History
Front Desk Associate
2 Months- Managed high-volume check-ins while maintaining efficiency and accuracy in a fast-paced environment.
- Resolved member concerns and de-escalated conflicts while maintaining a professional and positive atmosphere.
- Communicated policies and procedures clearly to ensure compliance and smooth operations.
- Created a welcoming first impression for members and guests.
Intern
4 Months- Handled sensitive and security-related information with strict confidentiality.
- Conducted interviews and communicated with diverse individuals professionally.
- Followed established procedures and compliance standards.
- Maintained composure in high-pressure and sensitive situations.
Public Safety Assistant
2 Years 3 Months- Monitored facility activity and enforced policies to maintain a safe environment.
- Responded to incidents using de-escalation and sound judgment.
- Assisted in emergency situations and followed established safety protocols.
- Documented incidents accurately and professionally.
- Collaborated with team members and campus personnel to coordinate responses to incidents and maintain a safe environment.
Summer Seasonal Courtesy Clerk
1 Year 2 Months- Assisted customers with inquiries and provided friendly, efficient service.
- Maintained store organization and cleanliness in a fast-paced environment.
- Handled customer concerns calmly and provided solutions.
Crew Member
1 Year 2 Months- Delivered fast, friendly service in a high-volume environment.
- Processed transactions accurately and efficiently.
- Worked collaboratively with team members during peak hours.
Education
Bachelor of Science - Criminology
- 3.58 GPA |Cum laude honors
High School Diploma
Skills
Customer Service
Conflict Resolution & De-escalation
Safety Awareness & Emergency Response Support
Communication & Interpersonal Skills
Teamwork in Fast-Paced Environments
Time Management & Multitasking
Timeline
Front Desk Associate
EOS Fitness
06.2026 - CurrentRead More
Intern
Operational Strategic Innovations Group
01.2026 - 05.2026Read More
Public Safety Assistant
Fresno State Library
02.2024 - 05.2026Read More
Summer Seasonal Courtesy Clerk
Stater Brothers
06.2023 - 08.2024Read More
Crew Member
McDonald's
06.2021 - 08.2022Read More
St. Paul Highschool
High School Diploma
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California State University, Fresno
Bachelor of Science from Criminology
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