Valeria Macias Quezada
Edmonton
Summary
Customer-focused professional with strong experience managing schedules, coordinating teams, and ensuring smooth daily operations. As a Scheduling Coordinator Manager, developed excellent communication and problem-solving skills while supporting client needs and service delivery.
Looking to transition into an Account Manager role to support customer satisfaction, retention, and business growth.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Lead Scheduling Coordinator
Pure Orthodontics
Edmonton
06.2023 - 10.2025
- Coordinated scheduling for multiple orthodontic clinics, enhancing patient access and optimizing workflow efficiency across the clinics.
- Managed patient appointment logistics using advanced scheduling software, resulting in improved appointment adherence and reduced cancellations.
- Collaborated with clinical teams to streamline scheduling processes, increasing operational efficiency and enhancing patient satisfaction.
Bilingual Interpreter
Language Line Solutions
Aguascalientes
01.2022 - 12.2022
- Facilitated effective communication between clients and service providers by accurately interpreting complex conversations in real-time.
- Enhanced client satisfaction by providing culturally sensitive interpretations, fostering trust and clarity during critical discussions.
- Streamlined the interpretation process by utilizing advanced software tools, improving response time and service delivery.
- Received training and was able to provide service in different areas of interpretation including customer service, medical and legal interpretation.
Education
Bachelors in Nursing - Nursing
Universidad Autonoma De Aguascalientes
Aguascalientes 08.2015 - 08.2019
Skills
- Scheduling coordination
- Appointment logistics
- Workflow optimization
- Patient access
- Client communication
- Team collaboration
- Client relationship management
- Conflict resolution
- Teamwork and collaboration
- Staff coordination
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Lead Scheduling Coordinator
Pure Orthodontics
06.2023 - 10.2025
Bilingual Interpreter
Language Line Solutions
01.2022 - 12.2022
Bachelors in Nursing - Nursing
Universidad Autonoma De Aguascalientes
08.2015 - 08.2019