Valeria Gonzalez
Long Beach
Summary
Motivated and detail-oriented professional with experience in HR support, administrative tasks, and customer service. Skilled in onboarding, recruitment support, recordkeeping, and office management. Strong communication, organization, and teamwork skills, with proficiency in Microsoft Office and HR systems. Committed to supporting efficient HR operations and delivering excellent service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HR Intern
Long Beach Workforce Innovation Network
09.2025 - 12.2025
- Assist with developing job bulletins and flyers.
- Helped prepare new hire packets and collected required onboarding documents.
- Attend community outreach and college/job fair events.
- Maintained compliance by organizing files, updating documentation, and assisting with policy updates.
- Supported HR staff by screening resumes and assisting with recruitment activities.
- Assist with special events, outreach activities, and meetings.
- Other duties as assigned.
Call Center Customer Service Representative
Richard Heath and Associates
06.2024 - 08.2025
- Handled inbound calls and emails while documenting customer records.
- Logged interactions, updated customer accounts, and managed documentation.
- Conducted outbound outreach calls to gather customer feedback, provide updates, relay important account information.
- Resolved customer complaints by providing timely solutions and confirming successful resolution.
- Provide order support, including tracking, billing inquiries, and account adjustments.
Office Administrative Assistant
America's Best Contacts and Glasses
08.2021 - 02.2024
- Maintain office supplies, place orders, and coordinate with vendors.
- Answer and direct phone calls, emails, and inquiries.
- Assist with data entry, recordkeeping, and updating internal databases.
- Greet visitors and ensure a professional, welcoming office environment.
- Support daily office operations and provide general administrative assistance to staff.
Education
High School Diploma -
King Drew Medical Magnet High School
Los AngelesAssociate of Science - Business Administration
El Camino Community College
Torrance, USBachelor of Science - Human Resources Management
California State University Long Beach
Long Beach06.2027
Skills
- Filing & Recordkeeping
- Onboarding & Employee Orientation
- Microsoft Office (Word, Excel, PowerPoint)
- Effective Communication & Team Collaboration
- Attention to Detail & Confidentiality
- Data Entry & HR Systems
- Recruitment Support
Certification
MCAS - Microsoft Certified Application Specialist
LANGUAGES
English Fluent
Spanish Bilingual
Timeline
HR Intern
Long Beach Workforce Innovation Network
09.2025 - 12.2025
Call Center Customer Service Representative
Richard Heath and Associates
06.2024 - 08.2025
Office Administrative Assistant
America's Best Contacts and Glasses
08.2021 - 02.2024
Associate of Science - Business Administration
El Camino Community College
High School Diploma -
King Drew Medical Magnet High School
Bachelor of Science - Human Resources Management
California State University Long Beach