Valeria Garcia
Indio
Summary
I can offer a strategic mindset and ability to quickly learn and adapt to new operational environments. I bring a strong understanding of organizational processes and have a keen eye for detail. I am ready to use and develop problem-solving and analytical skills in any role
Overview
5
5
years of professional experience
Work History
Operations Manager
Goodwill Southern California
01.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Worked in other Goodwill units whenever necessary
- Analyzed and reported on key performance and sales metrics to senior management.
- Oversaw facility maintenance, ensuring the functionality of equipment and infrastructure at all times.
- Handled the onboarding and training of new hires to ensure their success with the company.
- As a safety champion I communicated all company safety procedures and emergency evacuation procedures.
- Addressed customer concerns or questions by providing excellent customer service.
- Handled incoming donations to ensure proper sorting of goods to maintained safety guidelines.
- Operated heavy machinery to ready the truck swap nightly.
- Handled the replenishing of store supplies including money orders and production supplies.
Retail Associate
Goodwill Southern California
02.2021 - 01.2022
- I raised over $5000 in donations for Goodwill's outreach programs by sharing the company's mission through customer interactions, making the store the #1 in the district for donations.
- I ensured accurate cash handling daily as well as assisted customers
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- I drove sales by making consistent announcements on sales and coupons that customers may not have known about otherwise.
- During peak Covid, I greeted customers and ensured they understood and the company social distancing guidelines.
- I was trained in every area of the store and helped in those areas whenever neccessary
- Monitored customers for signs of security concerns and escalated issues to management.
Volunteer Cashier
Revivals
10.2020 - 01.2021
- I volunteered several hours per week at Revivals as part of the Desert Aids Project
- Greeted customers entering store and responded promptly to customer needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Librarian assistant
John Glenn Middle School
10.2019 - 03.2020
- I supported the school librarian every Monday through Friday in maintaining an organized, up-to-date collection through meticulous cataloging and shelving tasks.
- I learned how to be self-motivated and how to accomplish a number of tasks in a short period of time.
Education
Associates Degree - Psychology For Transfer
College of The Desert
Palm Desert, CA05.2024
High School Diploma -
La Quinta High School
La Quinta, CA06.2020
Skills
- Fluent in Spanish
- Handling payments
- Problem-solving
- Communication skill
- Customer service
- Great at multitasking
- Quick learner
- Team leadership
- Operations management
Timeline
Operations Manager
Goodwill Southern California
01.2022 - Current
Retail Associate
Goodwill Southern California
02.2021 - 01.2022
Volunteer Cashier
Revivals
10.2020 - 01.2021
Librarian assistant
John Glenn Middle School
10.2019 - 03.2020
Associates Degree - Psychology For Transfer
College of The Desert
High School Diploma -
La Quinta High School
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