Valeria Gandara
San Mateo
Summary
Dynamic Retail Sales Manager with a proven track record at Macy’s, excelling in customer service and sales expertise. Recognized for boosting sales through innovative merchandising and effective team training. Skilled in cash handling and staff development, fostering strong customer relationships that drive repeat business and enhance store performance.
Overview
6
6
years of professional experience
Work History
Retail Sales Manager
Macy’s
09.2019 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Managed day-to-day staffing and handled scheduling for all store employees.
Key Holder
Claires Stores Inc
04.2021 - 11.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
High School Diploma -
Hillsdale High School
San Mateo, CA06.2020
Skills
- Customer service
- Retail operations
- Sales expertise
- Driven work ethic
- Management
- Decision-making
- Customer engagement
- Cash handling
- Store opening and closing
- Critical thinking
- Team supervision
- Delegating work
- Product merchandising
- Promotions and specials
- Staff development
- Staff scheduling
- Coaching and mentoring
- Staff oversight
- Employee performance management
Timeline
Key Holder
Claires Stores Inc
04.2021 - 11.2021
Retail Sales Manager
Macy’s
09.2019 - Current
High School Diploma -
Hillsdale High School
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