Valeria Espinoza
Alameda
Summary
Resourceful Specialist known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Office Assistance Specialist
East Bay Natural Grocers, Inc.
2020.01 - Current
- Managed data entry tasks for accurate records.
- Processed cash checks and maintained accounting records for financial accuracy.
- Coordinated payments and managed mail runs to ensure timely delivery.
- Executed accurate data entry for client records and transactions.
- Managed payment processing and organized mail runs.
- MS office, excel and common spreadsheets.
- Handled check cashing and performed basic accounting tasks.
Customer Service Representative
World Pantry
2017.03 - 2019.02
- Managed incoming calls, chats, and emails from national customer base, ensuring timely and accurate responses.
- Processed orders and returns, addressing customer inquiries to resolve issues efficiently.
- Updated existing customer information and entered new customer data into the system.
- Updated existing customer information and entered new customer data into the system.
Salesperson
Lush Fresh Handmade Cosmetics North America
2014.12 - 2016.10
- Educated customers on products, ingredients, and company values to enhance their buying decisions.
- Handled payment processing and order transactions to facilitate customer purchases.
- Maintained company standards on freshness while fostering a customer-first approach.
- Executed general cleaning duties, ensuring a clean and welcoming environment for customers.
Home Care Provider
IHSS
2008.04 - 2014.11
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence.
- Plan, shop for and prepare nutritious meals or assist the individual in meal preparation.
- Counseled and encouraged patients in developing leisure activities and personal care routines, facilitating adjustment to a new lifestyle.
- Advise clients on issues such as household cleanliness, utilities, hygiene and pet care.
- Performed housekeeping duties including cooking, cleaning, laundry, and running errands to maintain a safe and comfortable living environment.
- Managed household budgeting and tracked expenses to ensure financial stability and effective resource allocation.
- Implemented sterile service solutions to ensure compliance with health and safety standards.
Education
Project Management Certificate - Project Management
Coursera
2025-01
High School Diploma - Hospitality Administration/Management
Smart horizons Career Online High School
2020-01
Skills
- Data Entry
- Microsoft Office
- Data Analysis
- Front Office Operations
- Client communication
- Spanish
- Training
- Attention to detail
- Adaptability to change
Languages
Spanish
Professional
Timeline
Office Assistance Specialist
East Bay Natural Grocers, Inc.
2020.01 - Current
Customer Service Representative
World Pantry
2017.03 - 2019.02
Salesperson
Lush Fresh Handmade Cosmetics North America
2014.12 - 2016.10
Home Care Provider
IHSS
2008.04 - 2014.11
Project Management Certificate - Project Management
Coursera
High School Diploma - Hospitality Administration/Management
Smart horizons Career Online High School