Valeria Chandler
Coquitlam,BC
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
4
4
years of professional experience
Work History
Sales Associate III /Business Customer Service Specialist
The Home Depot
Burnaby, British Columbia
03.2022 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Identified customers' needs, clarified information, researched every issue and provided solutions or alternatives within the time limits.
- Processed customer orders accurately and efficiently.
- Handled cash, checks and credit card transactions in accordance with established procedures.
- Resolved conflicts or disputes between customers regarding inventory items.
- Delivered outstanding service to each customer by consistently maintaining a friendly and professional demeanor during every transaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Vault Clerk (Training)
The Home Depot
Burnaby, British Columbia
11.2023 - 02.2024
- Created detailed reports on any discrepancies between physical inventory counts and computerized record keeping systems.
- Checked identifying numbers or seals on bags of deposits and change shipments against receipts accompanying each bag or against listing delivered for bags, boxes or containers.
- Organized files, supplies, equipment and other materials within the vault area.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
- Balanced daily cash deposits and vault inventory with zero error rate.
Administrative Assistant
Welcome Travel Accommodation
Vancouver, British Columbia
11.2020 - 11.2021
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Provided technical support for the resolution of complex problems.
- Recruited and trained new employees to meet job requirements.
Education
MBA - Business Administration
University Canada West
Vancouver, BC04-2023
Post-Baccaleurate Diploma - Business Communication
Greystone College
Vancouver, BC11-2021
Master of Science - Agri-Business Management
University of Sao Paulo
Sao Paulo, BRA02-2013
Skills
- Policy and Procedure Adherence
- Time Management
- Teamwork and Collaboration
- Listening Skills
- Problem-solving skills
- Multi-tasking strength
- Verbal/written communication
- Exceptional customer service
- Reliable and punctual
- Positive and professional
- Detail Oriented
- Data Management
- Office Management
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Native/ Bilingual
Timeline
Vault Clerk (Training)
The Home Depot
11.2023 - 02.2024
Sales Associate III /Business Customer Service Specialist
The Home Depot
03.2022 - Current
Administrative Assistant
Welcome Travel Accommodation
11.2020 - 11.2021
MBA - Business Administration
University Canada West
Post-Baccaleurate Diploma - Business Communication
Greystone College
Master of Science - Agri-Business Management
University of Sao Paulo
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