Valeria Castro
Imperial
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald’s
05.2022 - Current
- Delivered excellent customer service in fast-paced environment.
- Operated kitchen equipment following safety protocols.
- Assisted with food preparation and assembly of menu items.
- Maintained cleanliness and organization of workstations.
- Collaborated with team members to enhance service efficiency.
- Handled cash transactions accurately during shift changes.
- Adapted quickly to changing priorities and customer needs effectively.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Barista
Mauvee Co Coffee
02.2023 - 06.2025
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness of workstations and equipment to ensure hygiene standards.
- Assisted customers with menu selections, enhancing overall dining experience.
- Operated point-of-sale system efficiently, processing orders and handling cash transactions.
- Trained new team members on coffee preparation techniques and customer service protocols.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Imperial High School
Imperial, CASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Cleaning
- Taking orders
- Customer engagement
- Cleaning and sanitizing
- Flexible schedule
- Basic math
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Crew leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Mauvee Co Coffee
02.2023 - 06.2025
Crew Member
McDonald’s
05.2022 - Current
High School Diploma -
Imperial High School