Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

Valeria Alvarez

Los Angeles

Summary

Highly-motivated Appliance Sales Specialist at Home Depot, skilled in delivering exceptional customer service and technical support. Bilingual in Spanish and English, skilled in problem-solving and collaboration, consistently achieving sales goals while training new staff and enhancing product knowledge. Committed to creating a positive experience and resolving customer concerns efficiently.

Overview

5
5
years of professional experience

Work History

Appliance Sales Specialist

Homedepot
Los Angeles
06.2022 - Current
  • Assisted customers in selecting appliances that best fit their needs.
  • Maintained displays to ensure a visually appealing sales environment.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Collaborated with team members to achieve store sales goals and targets.
  • Trained new staff on product knowledge and customer service best practices.
  • Resolved customer complaints regarding product performance or service issues.
  • Provided technical support over the phone or via email correspondence.
  • Coordinated schedules with customers for appliance deliveries, and installations.
  • Approached customers and asked open-ended questions to better understand buying needs and budgets.
  • Assisted customers with financial option; opening credit cards, splitting payments
  • Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
  • Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.

Cashier/ Order Packaging

Tacos Don Cuco
Los Angeles
06.2020 - 03.2021
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Process order meal descriptions from clients
  • Prepare and gather orders to go.
  • Punctually returned all orders within a 5-10 minutes.
  • Collect payment and accurately process order invoices.

Education

High School -

Roosevelt Theodore Senior High School
Los Angeles, California
06.2021

Skills

  • Bilingual (Spanish and English)
  • Problem solving
  • Excellent customer service
  • Collaborative
  • Leadership
  • Product knowledge
  • Point-of-sale systems
  • Technical support
  • Goal oriented
  • Effective communication
  • Empathy and patience
  • Time management skills

Accomplishments

  • Coach ( training new hires )
  • Specialist of the month
  • Recognition from vendors

Languages

English
Professional
Spanish
Professional

Affiliations

  • Homer awards
  • Longevity Lead sale certificate
  • Create safe and encouraging environments
  • Actively engaging associate

Timeline

Appliance Sales Specialist

Homedepot
06.2022 - Current

Cashier/ Order Packaging

Tacos Don Cuco
06.2020 - 03.2021

High School -

Roosevelt Theodore Senior High School

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Valeria Alvarez