Valeria Acuna
Blythe
Summary
With a record at Riverside County Department of Public Social Services, I am a responsible worker with effective communication skills, time management, computer skills, case management, ensuring timely and accurate eligibility determinations. My expertise includes advanced Microsoft Office skills and developing a positive client relationship.
Overview
10
10
years of professional experience
Work History
Eligibility Technician I
Riverside County Department Of Public Social Services
06.2023 - Current
- Monitored caseloads to ensure timely completion of all required documentation.
- Determine eligibility in accordance with established procedures; dictate or record information for case records.
- Reviewed applications for completeness before submission for processing.
- Developed and maintained positive relationships with clients, providing guidance on program procedures and regulations.
- Educated clients on their rights and responsibilities under applicable state and federal laws pertaining to benefits programs.
- Conducted interviews with clients to obtain detailed information regarding application requirements.
- Approved or denied applications, informing applicants within required time frames.
- Navigated through computer screens to complete and review documents and other forms.
- Stayed current with changes in rules, laws and procedures to maintain timeliness and accuracy.
- Advised clients of deadlines, time frames and actions required to qualify for eligibility.
- Documented communications and contacts with clients in computer system.
- Explained program requirements in detail to potential participants and answered their questions about the application process.
- Collaborated with team members to resolve complex cases, utilizing expertise in regulations and policies to make informed decisions.
Eligibility Technician
Escuela De La Raza Unida
11.2017 - 06.2023
- Researched discrepancies in applicant's files utilizing multiple sources of information.
- Compiled statistical data from a variety of sources such as surveys, questionnaires and databases.
- Organized large volumes of paperwork into logical categories for efficient record keeping.
- Reviewed applications for completeness before submission for processing.
- Analyzed financial situations using mathematical computations to determine program eligibility.
- Educated clients on their rights and responsibilities under applicable state and federal laws pertaining to benefits programs.
- Performed administrative duties such as filing paperwork, maintaining records, preparing reports and other related tasks.
- Responded promptly to inquiries from clients or other agencies via telephone or email communication.
Receptionist
Quality Inn Hotel
04.2017 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
Retail Worker
Kmart
06.2015 - 09.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
Paloverde Highschool
Blythe, CA06-2013
Skills
- Microsoft office
- Benefits administration
- Documentation and paperwork
- Interviewing techniques
- Appointment scheduling
- Social services
- Record keeping
- Effective communication skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Eligibility Technician I
Riverside County Department Of Public Social Services
06.2023 - Current
Eligibility Technician
Escuela De La Raza Unida
11.2017 - 06.2023
Receptionist
Quality Inn Hotel
04.2017 - 02.2019
Retail Worker
Kmart
06.2015 - 09.2016
High School Diploma -
Paloverde Highschool
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