Valeria Alvarado
Milton,ON
Summary
Sales support professional skilled in optimizing sales operations to drive success. Expertise in managing support functions, streamlining workflows, and enhancing team productivity. Known for fostering collaborative environments and adaptability in dynamic settings, ensuring reliable results and continuous improvement.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Support Manager
YESA INC
08.2024 - Current
- Successfully managed high-stress situations, such as product shortages or major customer complaints, by coordinating resources and collaborating effectively with various teams to resolve issues promptly.
- Enhanced customer satisfaction through timely resolution of issues and proactive communication with clients.
- Managed a high-performing sales support team, providing guidance, mentorship, and performance evaluations to drive success.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
Office Manager
YESA INC
07.2024 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Executive Assistant to the Chief Operating Officer
Kyle Zelazny
09.2023 - 07.2024
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
High School Diploma -
St. Edmund Campion Secondary School
Brampton, ON06-2020
Skills
- Sales presentations
- Customer service
- Problem-solving
- Employee relations and conflict resolution
- Inventory management
- Multitasking and organization
- Attention to detail
- Detail-oriented mindset
- Exceptional organization
- Dedicated team player
- Advanced interpersonal skills
Languages
English
Native or Bilingual
French
Full Professional
Spanish
Native or Bilingual
Certification
- Smart Serve Certification
- CPR/AED Certification
Timeline
Sales Support Manager
YESA INC
08.2024 - Current
Office Manager
YESA INC
07.2024 - Current
Executive Assistant to the Chief Operating Officer
Kyle Zelazny
09.2023 - 07.2024
- Smart Serve Certification
- CPR/AED Certification
High School Diploma -
St. Edmund Campion Secondary School
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