Valeria Adan
Antioch
Summary
Strategic Operations Leader with 6+ years of progressive experience managing cross-functional teams of 20+ employees across energy services and large appliance logistics operations. Proven expertise in KPI management, budget oversight, performance evaluations, employee discipline and terminations, scheduling optimization, and vendor coordination. Experienced in driving production goals, improving operational efficiency, and resolving escalated client concerns. Bilingual in English and Spanish. Seeking a hybrid Operations or Administrative Management role with growth and leadership opportunity.
Overview
10
10
years of professional experience
Work History
Large Appliance Coordinator
Free Energy Savings Company
01.2024 - Current
- Lead daily operations for large appliance delivery and installation services.
- Supervise multiple technician teams (20+ total employees across departments).
- Oversee scheduling operations to ensure full route capacity and production targets are met.
- Monitor KPIs and departmental productivity to maintain annual budget goals.
- Conduct performance management, including coaching, corrective action, and terminations when necessary.
- Manage appliance inventory flow, warehouse tracking, and undeliverable unit processes.
- Communicate with suppliers and executive leadership regarding inventory, operational issues, and service performance.
- Handle escalated and BBB-level complaints, ensuring professional resolution and client retention.
- Implement workflow improvements that reduced failed deliveries and repeat service issues.
Energy Specialist Coordinator Associate
Free Energy Savings Company
01.2021 - 01.2024
- Managed and supported 15+ commission-based Energy Specialists across assigned territories.
- Coordinated scheduling accommodations, service areas, and productivity expectations.
- Conducted quarterly ride-alongs to evaluate field performance and service quality.
- Delivered structured performance evaluations, coaching, and productivity improvement strategies.
- Closely monitored production metrics to ensure departmental revenue and annual budget targets were achieved.
- Collaborated with hiring managers to interview and onboard new employees.
- Enforced accountability standards through corrective action and performance management.
- Resolved escalated customer issues while maintaining service standards and compliance requirements.
Office Assistant (Part-Time)
Garcia Landscaping
Antioch
01.2016 - 02.2023
- Process invoices, manage billing cycles, and coordinate employee schedules.
- Assist with operational planning and administrative workflow.
- Serve as bilingual liaison for Spanish- and English-speaking clients.
Scheduling Coordinator
Quality Conservation Services
Concord
01.2019 - 01.2021
- Managed high-volume scheduling operations for field technicians.
- Coordinated appointments to maximize efficiency and minimize service gaps.
- Assisted in KPI tracking and production reporting.
- Provided direct customer service and issue resolution support.
Education
High School Diploma -
Antioch High School
Antioch, CASkills
- Team Leadership
- Staff Development
- Performance Management
- Evaluations
- KPI Oversight
- Budget Oversight
- Operations Optimization
- Workflow Optimization
- Multi-Team Scheduling
- Logistics
- Inventory Management
- Vendor Management
- Conflict Resolution
- Escalation Handling
- Hiring Support
- Interviewing Support
- Cross-Department Communication
- Microsoft Office
- Spreadsheet Reporting
Timeline
Large Appliance Coordinator
Free Energy Savings Company
01.2024 - Current
Energy Specialist Coordinator Associate
Free Energy Savings Company
01.2021 - 01.2024
Scheduling Coordinator
Quality Conservation Services
01.2019 - 01.2021
Office Assistant (Part-Time)
Garcia Landscaping
01.2016 - 02.2023
High School Diploma -
Antioch High School