Valentyna Nahaiska
Scarborough,ON
Summary
Experienced retail sales associate with over 7 years of customer service experience. Skilled in inventory management and maintaining visual merchandising standards. Strong communication skills and ability to work effectively in a team environment. Dedicated to achieving high levels of customer satisfaction. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations.
Overview
4
4
years of professional experience
Work History
Sales Supervisor
Nashville Generic Export Inc.
10.2023 - 06.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Sales Associate
TSUM
02.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Supervisor
MARSEGO
01.2020 - 01.2022
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Education
Bachelor of Science - Merchandising And Commercial Logistics
KYIV NATIONAL UNIVERSITY OF TRADE AND ECONOMICS
Ukraine06.2017
Skills
- Sales Presentations
- Effective selling techniques
- Sales strategy development
- Management Support
- Excellent communication and interpersonal skills
- Strong knowledge of retail operations and customer service principles
- Proficient in POS systems and handling cash transactions
- Ability to work effectively under pressure and in a fast-paced environment
- Detail-oriented with a focus on providing a positive customer experience
Languages
English
Professional Working
Russian
Full Professional
Timeline
Sales Supervisor
Nashville Generic Export Inc.
10.2023 - 06.2024
Sales Associate
TSUM
02.2022 - 05.2023
Sales Supervisor
MARSEGO
01.2020 - 01.2022
Bachelor of Science - Merchandising And Commercial Logistics
KYIV NATIONAL UNIVERSITY OF TRADE AND ECONOMICS
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