Valentino Borrego

Dynamic Passenger Service Agent with Swissport USA, excelling in customer service and conflict resolution. Proven ability to lead teams and train new agents, enhancing operational efficiency. Recognized for effectively managing passenger check-in and boarding procedures, ensuring a seamless travel experience. Committed to delivering exceptional service and fostering a collaborative environment.

Performed cleaning and maintaining public restroom as well as picking up trash from bleachers., Emptying garbage bags from trash and replacing it with new bags., Collecting trash and depositing it into a dumpster., Removed graffiti with special solvents, and applied cover-up paint as needed., Sweeping and cleaning walkways, skate park area, basketball court, volleyball court, tennis court, and parking lot., Politely resolved account-related or general business related questions over the phone and via email with staff, clients, and vendors., Answered questions from employees, subcontractors and vendors regarding supplies and inventory, and procedures for submitting paperwork., Cleaned and organized work areas to remove safety hazards and maintain a minimum level productions errors., Counted, ordered, and restocked chemicals and other janitorial supplies., Separated any damaged items, and notified managers of damages or shortages., Kept inventory levels optimized and supplies organized for forecasted demands.

• Public Service Trainee, CCSF Park and Rec, San Francisco, CA, 03/22, 03/23
• General Labor, Insta Work, San Francisco, CA, 07/20, 03/22
• Cook, McDonald, Hadley, MA, 05/20, 07/20
• Dog Trainer, Self-Employed, Hadley, MA, 09/17, 01/20
• Operator, Managed by Q, San Francisco, CA, 08/16, 08/17

• Excellent people skills honed in Customer Service & Teamwork: Consistently positive, helpful, tolerant, and respectful.
• Clerical & computer literate: Experienced with light typing (30+ wpm), Microsoft Word, Excel, Internet searching, email, Data entry, faxing, filing, and stocking.
• Take pride in delivering quality service: Dependable, on time, versatile, trustworthy, careful with procedures, and energetic to meet daily goals.

Seeking a customer service position.