Valentino Bol
Avalon
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Island Ventures / Catalina Courtyard Garden Suites. Excelled in time management and customer service, significantly improving client relations. Skilled in detailed reporting and multitasking, ensuring high-quality service delivery across diverse roles.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Island Ventures / Catalina Courtyard Garden Suites
05.2022 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific places.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server
Mi Casita Restaurant
01.2023 - 05.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Police Detective
Belize Police Department
01.2014 - 08.2022
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Marked off crime scenes and controlled access to protect evidence from tampering or loss.
Tour Guide
Discovery Expeditions & Adventures
01.2008 - 05.2019
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Guided groups of up to 45 people on scheduled tours.
Customer Service Representative
Ready Call Center
01.2004 - 03.2007
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
St. Johns College
Belize09-2013
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Server
Mi Casita Restaurant
01.2023 - 05.2024
Front Desk Receptionist
Island Ventures / Catalina Courtyard Garden Suites
05.2022 - Current
Police Detective
Belize Police Department
01.2014 - 08.2022
Tour Guide
Discovery Expeditions & Adventures
01.2008 - 05.2019
Customer Service Representative
Ready Call Center
01.2004 - 03.2007
High School Diploma -
St. Johns College
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