Valentine Udeze
Brantford,Ontario
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
SkipTheDishes
10.2022 - Current
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
- Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
- Processed [Number] invoices each [Timeframe] and mailed documentation to clients.
- Provided ongoing guest service and taking customers orders.
- Resolved [Type] issues over phone with [Number] customers daily.
Customer Service Specialist
Urban Planet, Vaughan Mills
11.2021 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Representative
Canada's Wonderland Amusement Park
04.2020 - 09.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted available products and services to customers during service, account management and order calls.
- Operated POS system to itemize and complete average of [Number] customer purchases.
Cashier/Sales Associate
Shoppers Drug Mart/Pharmaprix
11.2019 - 04.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
Sales Associate
Toys R Us
01.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Education
Associate of Science -
Fanshawe College
London, ON01.2023
Skills
- Special Requests
- Call Centers
- Customer Service
- Microsoft Office
- Merchandise Orders and Exchanges
- Online Chat
- Microsoft Access
- Customer Relationship Management
- Team Meetings
- Issue and Complaint Resolution
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Customer Service Representative
SkipTheDishes
10.2022 - Current
Customer Service Specialist
Urban Planet, Vaughan Mills
11.2021 - 10.2022
Customer Service Representative
Canada's Wonderland Amusement Park
04.2020 - 09.2021
Cashier/Sales Associate
Shoppers Drug Mart/Pharmaprix
11.2019 - 04.2020
Sales Associate
Toys R Us
01.2019 - 11.2019
Associate of Science -
Fanshawe College
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