Valentine Gonzales
Corona
Summary
Experienced Senior Customer Service Representative with 8 years of delivering exceptional support and solutions to diverse company needs. Skilled in fast-paced environments, maintaining accuracy and empathy. Committed to enhancing customer experiences and driving satisfaction through communication and problem solving.
Overview
15
15
years of professional experience
Work History
Senior Customer Service Representative
In-N-Out Burger
08.2021 - 05.2025
Customer Service Representative 2
In-N-Out Burger
11.2019 - 07.2021
Customer Service Representative 1
In-N-Out Burger
05.2017 - 11.2019
Store Associate Level 1-5
In-N-Out Burger
04.2012 - 11.2016
Forklift driver
Millard Refrigeration Services
01.2010 - 05.2012
Education
High School Diploma -
Fontana High High School
Fontana, CA05-2011
Skills
- Customer service expertise
- Strategic planning
- Efficient communication skills (verbal and written) that can be applied to handwritten letters, e-mail communication and company social media (ie Instagram, Facebook)
- Typing speed 60 WPM
- Project management skills such as leadership, communication (written and verbal), problem solving and adaptability
- Ability to work independently with minimal direction, while also thriving in a team-oriented atmospheres
- Time management and organizational skills
- Problem solving in escalated situations
- Proficient with MS Office, Asana, Slack, SaaS (Salesforce) and Google Workspace
- History with working on credit card and gift card concerns/discrepancies, where confidentiality and problem-solving are crucial
- Led customer service team to enhance client satisfaction and streamline processes
- Trained new employees in company policies and customer interaction techniques
- Resolved complex customer issues promptly, ensuring customer retention and loyalty
- Payment processing
Timeline
Senior Customer Service Representative
In-N-Out Burger
08.2021 - 05.2025
Customer Service Representative 2
In-N-Out Burger
11.2019 - 07.2021
Customer Service Representative 1
In-N-Out Burger
05.2017 - 11.2019
Store Associate Level 1-5
In-N-Out Burger
04.2012 - 11.2016
Forklift driver
Millard Refrigeration Services
01.2010 - 05.2012
High School Diploma -
Fontana High High School
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