Summary
Overview
Work History
Education
Skills
Timeline
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Valentine Ekesili

Waterloo,ON

Summary

I am a dynamic, highly motivated professional with 2 years of experience in customer service and sales, as well as technical support and operations. I have a proven track record of enhancing the customer experience and improving retention through knowledge, patience and understanding. I also am well-versed in troubleshooting and repairing malfunctioning hardware and software.

Overview

4
4
years of professional experience

Work History

Specialist

AIRTEL Networks
09.2019 - 03.2023
  • Greeted customers entering store to ascertain what each customer wanted or needed. Answered product questions with up-to-date knowledge of sales and store promotions.
  • Described product to customers and accurately explained details and care of merchandise, asking open ended questions to identify customers' needs and match them with best products or services.
  • Expert in training individuals and groups features and benefits of our entire line of products, to maximize their overall experience
  • Actively pursued personal learning and development opportunities, while working with management to share best practices for sales and customer service with other team members to help improve store’s efficiency.
  • Mentored new sales associates to contribute to store’s positive culture. Communicated clear expectations and goals to each team member.

Store Sales Representative

Infinix Mobile
01.2019 - 08.2019
  • Encourage customers to buy services and products
  • Advise prospective and current customers by answering questions and addressing concerns about purchased products.
  • Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.
  • Follow organization standards to maintain quality service and guarantee customers receive exceptional service.
  • Boost morale in office by encouraging other sales representatives and adopting team mentality on sales floor.
  • Report any necessary changes to equipment or processes that will boost productivity and efficiency and cut back on wasted costs

Education

Bachelor of Science - Engineering

Federal Polytechnic, Oko
12.2018

Quality Assurance - Manufacturing And Management

Conestoga College
Kitchener, CA

Skills

  • Organized and detailed
  • Personable and approachable
  • Extensive knowledge of Mobile devices
  • Creative problem solver
  • Exceptional communication skills
  • Strong client relations
  • Strategic sales knowledge

Timeline

Specialist

AIRTEL Networks
09.2019 - 03.2023

Store Sales Representative

Infinix Mobile
01.2019 - 08.2019

Bachelor of Science - Engineering

Federal Polytechnic, Oko

Quality Assurance - Manufacturing And Management

Conestoga College

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Valentine Ekesili