Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valentine Chipen

Redding,CA

Summary

With a proven track record at Diamond Mountain Casino & Hotel, I excel in enhancing customer satisfaction and leading teams to success. My expertise in POS systems operations and fostering positive team dynamics has significantly improved service delivery. Renowned for attention to detail and a positive attitude, I consistently exceed performance expectations without compromising service quality.

Overview

12
12
years of professional experience

Work History

Floor Supervisor

Diamond Mountain Casino & Hotel
08.2018 - 11.2024

Managed overall functioning and performance of the casino.

Ensured punctuality of staff members.

Assisted customers in addressing any concern

Communicated critical information effectively across management levels.

Ensured all transaction verifications were conducted.

Assisted various departments during peak times.

Floor Attendant

Diamond Mountain Casino & Hotel
03.2013 - 08.2018

Provided beverage service across the gaming floor.

Sustained exemplary cleanliness in all areas.

Facilitated prompt and precise hand pay transactions.

Handled currency exchanges while ensuring transaction precision.

Addressed and resolved customer concerns effectively.

Supported promotional planning and implementation.

Education

College of Micronesia

Skills

  • Customer satisfaction
  • Team leadership
  • POS systems operations
  • Customer relations
  • Team supervision
  • Attention to detail
  • Positive attitude
  • Staff supervision

Timeline

Floor Supervisor

Diamond Mountain Casino & Hotel
08.2018 - 11.2024

Floor Attendant

Diamond Mountain Casino & Hotel
03.2013 - 08.2018

College of Micronesia
Valentine Chipen