With a proven track record at Diamond Mountain Casino & Hotel, I excel in enhancing customer satisfaction and leading teams to success. My expertise in POS systems operations and fostering positive team dynamics has significantly improved service delivery. Renowned for attention to detail and a positive attitude, I consistently exceed performance expectations without compromising service quality.
Managed overall functioning and performance of the casino.
Ensured punctuality of staff members.
Assisted customers in addressing any concern
Communicated critical information effectively across management levels.
Ensured all transaction verifications were conducted.
Assisted various departments during peak times.
Provided beverage service across the gaming floor.
Sustained exemplary cleanliness in all areas.
Facilitated prompt and precise hand pay transactions.
Handled currency exchanges while ensuring transaction precision.
Addressed and resolved customer concerns effectively.
Supported promotional planning and implementation.