Valentine Chibuzo

-Provided IT support by troubleshooting hardware and software issues.
-Assisted in the setup and configuration of computers and network equipment for events by Installing and configuring computer hardware, software, systems and networks.
-Monitoring and maintaining all computer systems and networks.
-Providing technical support for any issues workers have with their technology.
-Testing new technology, Setting up new accounts

• Entered data, generated reports, and produced tracking documents.
• Gathered and organized materials to support operations.
• Regular patrols and inspections of the airside and ground side to identify any potential hazards or security breaches.
• Checking and maintaining the functionality of security systems, such as surveillance cameras, access control gates, and perimeter fencing.
• Responding to security incidents or emergencies, coordinating with law enforcement or relevant authorities if necessary.
  -Ensuring compliance with safety regulations set forth by aviation authorities and other governing bodies.

-Demonstrated excellent communication skills by courteously and

effectively greeting an average of 50+ customers over the phone

daily.
-Resolved an average of 30+ inquiries per day and addressed any issues promptly, maintaining a customer satisfaction rating of 95% or higher.
-Maintained meticulous records of customer interactions and transactions, ensuring an error-free
database and improving response time for future queries.
-Proficiently managed multiple tasks and priorities, consistently meeting tight deadlines, resulting in
a 20% increase in team productivity.