Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Valentina Tomaselli

Victoria,British Columbia

Summary

Recent graduate of the Information and Computer Systems Diploma program at Camosun College. Proven track record in customer service with a focus on maintaining high levels of satisfaction in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Receptionist

Oak Bay Recreation Centre
Victoria, British Columbia
10.2023 - Current
  • Answered incoming calls, took registrations and transferred calls to appropriate departments or personnel.
  • Processed customer payments using cash registers or point-of-sale terminals, according to company policies and procedures.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Successfully managed the wait list through proactive contact with customers and timely updates.
  • Experience closing and completing all nightly tasks.
  • Answered inquiries about our programs, Recreation Centre and memberships.
  • Helped maintain an organized filing system for office documents.

Hostess

Floyd's Diner
Victoria, British Columbia
04.2023 - 09.2023
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Provided customers with accurate wait times and monitored waiting list.
  • Maintained cleanliness of main area, including wiping down tables and chairs.

Receptionist

Twice As Nice
Victoria, British Columbia
07.2021 - 08.2023
  • Greeted visitors and provided them with assistance.
  • Maintained and updated inventory records.
  • Processed transactions using a POS system, accurately recording purchases and payments.
  • Proficient in handling daily opening and closing activities.

Education

Diploma - Information and Computer Systems

Camosun College
Victoria, BC
08-2024

High School Diploma -

Oak Bay High School
Victoria, BC
06.2021

Skills

  • POS Systems
  • Customer Service
  • Cash Handling
  • Responsible and punctual
  • Problem-Solving
  • Policies and Procedures
  • Very computer-literate
  • Friendly and Outgoing
  • Multitasking and Organization
  • Time Management and Prioritization
  • Special Orders and Dietary Restrictions
  • Teamwork
  • Ability to manage a multiline call system
  • Able to diffuse difficult customers
  • Punctual
  • Proficient in Excel & Microsoft Office

Certification

Emergency First Aid

Serving It Right BC

References

References available upon request.

Timeline

Receptionist

Oak Bay Recreation Centre
10.2023 - Current

Hostess

Floyd's Diner
04.2023 - 09.2023

Receptionist

Twice As Nice
07.2021 - 08.2023

Diploma - Information and Computer Systems

Camosun College

High School Diploma -

Oak Bay High School

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Valentina Tomaselli