Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Valentina Tomaselli

Victoria,British Columbia

Summary

I am currently in my 2nd year of studies in the Information and Computer Systems Diploma program at Camosun College. I have experience working in customer service and maintaining a high level of customer satisfaction in a busy food service environment. I would love the opportunity to join your team and expand my current skillset while facilitating company growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Host/Support

Floyd's Diner
03.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Cashier

Red Barn Market
05.2022 - 03.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Sever/Customer Service Cashier

Marble Slab Creamery
05.2018 - 08.2018
  • Balanced many competing responsibilities in a fast-paced customer service environment
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Provided exceptional service to high volume of daily customers.
  • Cleaned tables and chairs to prepare seating area for next customers.
  • Maintained safe food handling practices to prevent germ spread.

Education

Diploma - Computer Science

Camosun College
Victoria, BC
05.2024

Skills

  • POS Systems
  • Customer Service
  • Cash Handling
  • Responsible and punctual
  • Problem-Solving
  • Policies and Procedures
  • Very computer-literate
  • Friendly and Outgoing
  • Safe Food Handling
  • Multitasking and Organization
  • Time Management and Prioritization
  • Special Orders and Dietary Restrictions
  • Teamwork

Certification

Red Cross Certificate

Serving It Right BC

Timeline

Host/Support

Floyd's Diner
03.2023 - Current

Cashier

Red Barn Market
05.2022 - 03.2023

Sever/Customer Service Cashier

Marble Slab Creamery
05.2018 - 08.2018

Diploma - Computer Science

Camosun College

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Valentina Tomaselli